Wildcard Email Routes - Possible Scenarios
To help users understand how using wildcard routes will impact BCC emails the table below shows the possible scenarios that can occur:
| Scenario | Result |
|---|---|
No wildcard routes in connector - Sent an incoming email with BCC connector. No TO/CC. | Email will land in 'Unprocessed Emails' |
No wildcard routes in connector - Sent an incoming email with BCC connector. With TO/CC that don't correspond with any current Routes. | Email will land in 'Unprocessed Emails' |
Wildcard routes in connector - Sent an incoming email with BCC connector. Without TO/CC. | Work Item should be created with BCC email address. |
Wildcard routes in connector - Sent an incoming email with BCC connector. With TO/CC that don't correspond with any current Routes. | Work Item should be created with BCC email address. |
Wildcard routes in connector - Sent an incoming email with multiple connector addresses in BCC connector. No TO/CC that don't correspond with any current Routes. | Work Item will be created only for one (first received email address) connector. Rest of the arriving emails will be marked duplicate and therefore ignored. |
Wild card routes in connector - Sent an incoming email with multiple connector addresses in BCC connector. With TO/CC that don't correspond with any current Routes. | Work Item will be created only for one (first received email address) connector. Rest of the arriving emails will be marked duplicate and therefore ignored. |
Wild card routes in connector - Sent an incoming email with multiple connector addresses in TO/CC and BCC connector. | Work Item should be processed for TO/CC address. The BCC will not be processed. |
Wildcard routes in connector, which contain Multiple 'Sender List Contains' values. Send an incoming email from one of the sender list addresses, BCCing the connector address. | Work Item should be created with BCC email address. |
Wildcard routes in connector. Disable the Wildcard route. Send an incoming email from one of the sender list adresses and BCC the connector address. | Email will land in 'Unprocessed Emails' |
Wildcard routes in connector. Configure the non Wildcard route with the same set of rules. Send an incoming email from one of the sender list adresses, BCCing the connector address. | Work item will be created for the wildcard route. |
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