Case and Ticket Configuration Validation

Validation Error Display

On saving your changes the system will determine whether the configuration is now in a valid or invalid state. If invalid, a warning sign will show. Click the warning marker to view a list of validation errors:

Clicking on the each error link will take you to the relevant section of the Ticket / Case configuration screen to help you resolve the issue, and will highlight the item which needs to be resolved.

Case / Ticket processes that fail validation can be saved but cannot be run in Work Manager.

More fundamental validation error messages will display with a red icon:

Fundamental validation errors must be resolved before the Case / Ticket process can be saved.

Explicit User Permission for setting Case/Ticket configuration Live

Access to promote Case or Ticket configuration to ‘Live’ is an explicit permission configurable in the 'Permissions' tab of the Create/Edit User popup in Builder:

Click here for more information about different levels of access in Builder.