For the complete documentation index, see llms.txt. This page is also available as Markdown.
Case and Ticket Configuration Validation
Validation Error Display
On saving your changes the system will determine whether the configuration is now in a valid or invalid state. If invalid, a warning sign will show. Click the warning marker to view a list of validation errors:
Clicking on the each error link will take you to the relevant section of the Ticket / Case configuration screen to help you resolve the issue, and will highlight the item which needs to be resolved.
Case / Ticket processes that fail validation can be saved but cannot be run in Work Manager.
More fundamental validation error messages will display with a red icon:
Fundamental validation errors must be resolved before the Case / Ticket process can be saved.
Explicit User Permission for setting Case/Ticket configuration Live
Access to promote Case or Ticket configuration to ‘Live’ is an explicit permission configurable in the 'Permissions' tab of the Create/Edit User popup in Builder:
Click here for more information about different levels of access in Builder.
