> For the complete documentation index, see [llms.txt](https://docs.enate.net/enate-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours/follow-up-settings.md).

# Follow Up Settings

Cases can be set to remain open for a specified number of days. Within this window, the Case can be re-opened based on client feedback.

The number of days the Case will remain open for can be configured in Builder in the “Case Info” tab.

![](/files/-MWpxdXYwRd_v_Put_g3)

{% hint style="info" %}
Note: The number of days specified will be considered to be calendar days or working days depending on whether the Due Date Flavour used by the Case references a Calendar.
{% endhint %}

A Case will automatically re-open if (during the feedback window) an email is received or a Ticket is merged into it. A Case can manually be re-opened by a user using the “Reopen” button which presents on a completed Case which is within its feedback window.


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