# Navigating Builder

Navigation links to the various sections available in Builder are displayed in the toolbar down the left side of the screen.

<figure><img src="/files/XZ1Z5ni2QlbRQ5v012Fs" alt=""><figcaption></figcaption></figure>

The main sections of Builder to familiarise yourself with are as follows:

1. [**Service Lines Screen**](/enate-help/builder/builder-2021.1/service-lines-screen.md) - this is where you can see, create and manage your service line master data.
2. [**Service Matrix Screen**](/enate-help/builder/builder-2021.1/service-matrix-screen.md) – this is where you can see a list of your customers and which Services they receive and where you can create new Cases and Ticketing processes under them.
3. [**User Management Screen**](/enate-help/builder/builder-2021.1/user-management.md) – this is where you can create and maintain your [Service Agents](/enate-help/builder/builder-2021.1/user-management/service-agents.md), [Robots](/enate-help/builder/builder-2021.1/user-management/robots.md), [Self Service Users](/enate-help/builder/builder-2021.1/user-management/employees.md), [User Groups](/enate-help/builder/builder-2021.1/user-management/user-groups.md) and [Application Credentials](/enate-help/builder/builder-2021.1/user-management/application-credentials.md).
4. [**Email Mailbox configuration**](/enate-help/builder/builder-2021.1/email-mailbox-configuration.md) - this is where you can [set up your mailboxes](/enate-help/builder/builder-2021.1/email-mailbox-configuration/email-connectors-detail.md), [choose where work arriving in these mailboxes routes to](/enate-help/builder/builder-2021.1/email-mailbox-configuration/email-routes.md), plus set up [standard email templates](/enate-help/builder/builder-2021.1/email-template-configuration.md) and [canned responses](/enate-help/builder/builder-2021.1/email-template-configuration/canned-response-configuration-in-builder.md) for use when composing emails in Work Manager.
5. [**Calendars**](/enate-help/builder/builder-2021.1/working-calendar-management.md) – this is where you can define the working days, hours, national holidays into set calendars which you can then link to Customers and Contracts during their definition.
6. [**Custom Data**](/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration.md) – this is where you can create Custom Data Fields which can then be displayed on Cases, Ticket and Actions.
7. [**Custom Cards** ](/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration.md)– this is where you can create Custom Cards which can then be displayed on Cases, Ticket and Actions.
8. [**Schedules** ](/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers.md)– this is where you can create schedules of dates which can be used to manage delivery dates for activities in your cases (e.g. for payroll environments) and create [repeating schedules to trigger Cases](/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/frequency-based-triggers.md), allowing them to be launched automatically.
9. [**Localizations** ](/enate-help/builder/builder-2021.1/adding-localisations.md) – this is where you can set localized values for your own data that has been created when designing your processes.
10. [**Marketplace** ](/enate-help/builder/builder-2021.1/integrations-marketplace.md)- this is where you can access your integrations, such as your RPA connections (e.g. UiPath) and OCR integrations (e.g. ABBYY)
11. [**Settings**](/enate-help/builder/builder-2021.1/system-wide-settings.md) – the is where you can adjust general settings which take effect at system-level.


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