GPT Providers

Overview

Enate provides lots of offerings when it comes to the AI space and we have a number of GPT-driven integrations, available in Enate Marketplace, to support your users with their day to day activities.

EnateAI is a zero-configuration GPT option supplied by Enate which uses our own Azure hosted OpenAI Instance for the GPT3 Engine. This instance is shared with anyone that enables EnateAI, so if you have high volume/high demand then you may be better off configuring your own Azure OpenAI instance and using an Azure Open AI Adapter Version. The configuration of the EnateAI adapters is super simple and is a mere click of a button to enable.

Patterns Available

These providers are available for the following patterns:

• Email Classification - automatically classifies and categorizes Tickets, saving agents having to do this manually. Check out the dedication section to find out more.

• Email Data Extraction - that auto-populates important information from emails into custom cards in your Tickets and Cases, saving agents from having to do this manually. Check out to the dedication section to find out more.

• Thank You Email Evaluation - automatically detects whether incoming emails to a resolved work are just simple 'thank you emails', and if so then have them automatically moved back to a state of 'resolved' without agent users having to manually perform such repetitive checks. Check out to the dedication section to find out more.

• Sentiment Analysis - analyzes the content of incoming emails, determines their sentiment - e.g. if they're positive or negative and displays this information to your users to they can determine the sentiment of an email at a glance. Check out to the dedication section to find out more.

Setup Guide

EnateAI

EnateAI is a zero configuration option supplied by Enate which uses our own Azure hosted OpenAI Instance for the GPT3 Engine.

The setup of EnateAI for all patterns is super simple - simply click on a pattern in Enate Marketplace to activate it.