User's Overview Report
The User's Overview report displays information regarding the Enate user who's account has been used to sign in. The report shows all work relating to user allowing them to quickly plan their day and week accordingly.
Accessing the User's Overview Report
Access to and the ability to edit the User's Overview is controlled by permissions in user roles, in the same way as all other reports within Enate. If users do not have the right permissions enabled, they will not be able to access or edit the report.
Here are some of the type of information which can be found within the report
User's Overview Report Default Structure
Open Work Items by Queue & SLA
Pinpoint priority areas with SLA-tracked open work items by queues for efficient task management.
Closed Work Items by Month & SLA
Streamline workload management with monthly counts of started and closed work items, ensuring timely service delivery.
Started & Closed Work Item Count by Month
Prioritize corrective actions with counts of resolved and unresolved defects by category, enhancing service quality.
Most Used Defect Categories
See which defect categories are being used and how many times they are used.
Active Hours Logged by Month
Gauge resource utilization and boost productivity with monthly-tracked active hours logged in Enate.
Available Data Fields for User's Overview
See below for a complete list of all the available data fields that can be used within the User's Overview report:
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