Auto-evaluate 'Thank You' emails -Thank You Email Evaluation

Overview

Our 'Thank You Email Evaluation' pattern, available in Marketplace in Builder automatically detects whether incoming emails to a resolved work are just simple 'thank you emails', and if so then have them automatically moved back to a state of 'resolved' without agent users having to manually perform such repetitive checks. Importantly, the 'Resolved' date of the work item remains as-is, i.e. it is unchanged when EnateAI automatically re-resolves the work item.

This pattern is available via the following providers:

• EnateAI

• UiPath Communications Mining

Note that this will not change or reset the due date of the work item.

EnateAI Setup

EnateAI is a zero configuration option supplied by Enate which is a simple click to activate.

UiPath Communications Mining Setup

UiPath Communications Mining provides communication analysis and to help automate your processes.

The following video takes you through how to setup UiPath Communications Mining for 'thank you' email evaluation.