User Insights Report

The User Insights report provides information about a team such as when they are due to go on leave and how they are feeling. This allows team leaders to take prompt action and make adjustments to cover any team absences or drops in team morale.

Accessing the User Insights Report

Access to and the ability to edit the User Insights is controlled by permissions in user roles, in the same way as all other reports within Enate. If users do not have the right permissions enabled, they will not be able to access or edit the report.

Here are some of the type of information which can be found within the report

Here are some of the type of information which can be found within the report

User Insights Report Default Structure

Leave

  • Optimize resource management by exploring your team's leave dynamics.

Non-working days & Public Holidays

  • Strategically plan downtime using public holidays and breaks for work scheduling.

Where Time is Spent

  • Understand team productivity through efficiency analysis and time allocation metrics.

Overall sentiment

  • Enhance performance by assessing team morale and fostering a positive work environment.

Sentiment trend

  • Cultivate consistent success with daily mood assessments, promoting productivity and positivity.

Available Data Fields for User Insights

See below for a complete list of all the available data fields that can be used within the User Insights report:

TableFieldsDescription

Date

Date

Day of the week in DDMM Format

Date

Week

Week of the year

Date

Month

Month of the Year in MMYY format

Date

Year

Calendar Year

Sentiment type

Sentiment

Sentiments options (Excellent, Very Good, Good, Bad, Worse). It will be none if not entered.

Insights

Avg. other hours

Avg. hours spent on ad hoc tasks

Insights

Avg. contractual break hours

Avg. hours spent on breaks

Insights

Avg. idle hours

Avg. hours spent on system downtime

Insights

Avg. feedback/1-2-1 hours

Avg. hours spent on feedback sessions

Insights

Avg. work performed within Enate

Avg. hours spent in Enate (on cases, actions or tickets)

Insights

Avg. work performed outside Enate

Avg. value added hours spent outside the Enate

Insights

Avg. meeting hours

Avg. hours spent on meetings

Insights

Avg. training hours

Avg. hours spent on training sessions

Insights

Avg. working hours

Avg. working hours

Insights

Other hours

Total hours spent on adhoc tasks

Insights

Contractual break hours

Total hours spent on breaks

Insights

Idle hours

Total hours spent on system downtime

Insights

Feedback/1-2-1 hours

Total hours spent on feedback sessions

Insights

Work performed within Enate

Total hours spent in Enate (specifically on Cases, Actions or Tickets)

Insights

Work performed outside Enate

Total value-added hours spent outside the Enate

Insights

Leaves count

Planned leave count for the user(s)

Insights

Meeting hours

Total hours spent on meetings

Insights

Non-working days count

Non-working day count for the user(s) includes holidays weekends etc

Insights

Sentiment count

Count of sentiments entered by user(s) for a particular day

Insights

Training hours

Total hours spent on training sessions

Insights

Working hours

Total working hours

Insights

Comment

Comments added by user for the sentiment chosen

Insights

Insights date

Date when the durations/sentiments captured from the user

Users

Email address

Email address of the user(s)

Users

User name

Full name of the user(s)

WorkDay type

Work day

Type of the day (Working, Non-working Day, Leave). It will be none if nothing is chosen by the user.

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