User Insights Report

The User Insights report provides information about a team such as when they are due to go on leave and how they are feeling. This allows team leaders to take prompt action and make adjustments to cover any team absences or drops in team morale.

Accessing the User Insights Report

Access to and the ability to edit the User Insights is controlled by permissions in user roles, in the same way as all other reports within Enate. If users do not have the right permissions enabled, they will not be able to access or edit the report.

Here are some of the type of information which can be found within the report

Here are some of the type of information which can be found within the report

User Insights Report Default Structure

Leave

• Optimize resource management by exploring your team's leave dynamics.

Non-working days & Public Holidays

• Strategically plan downtime using public holidays and breaks for work scheduling.

Where Time is Spent

• Understand team productivity through efficiency analysis and time allocation metrics.

Overall sentiment

• Enhance performance by assessing team morale and fostering a positive work environment.

Sentiment trend

• Cultivate consistent success with daily mood assessments, promoting productivity and positivity.

Available Data Fields for User Insights

See below for a complete list of all the available data fields that can be used within the User Insights report:

Table	Fields	Description
Date	Date	Day of the week in DDMM Format
Date	Week	Week of the year
Date	Month	Month of the Year in MMYY format
Date	Year	Calendar Year
Sentiment type	Sentiment	Sentiments options (Excellent, Very Good, Good, Bad, Worse). It will be none if not entered.
Insights	Avg. other hours	Avg. hours spent on ad hoc tasks
Insights	Avg. contractual break hours	Avg. hours spent on breaks
Insights	Avg. idle hours	Avg. hours spent on system downtime
Insights	Avg. feedback/1-2-1 hours	Avg. hours spent on feedback sessions
Insights	Avg. work performed within Enate	Avg. hours spent in Enate (on cases, actions or tickets)
Insights	Avg. work performed outside Enate	Avg. value added hours spent outside the Enate
Insights	Avg. meeting hours	Avg. hours spent on meetings
Insights	Avg. training hours	Avg. hours spent on training sessions
Insights	Avg. working hours	Avg. working hours
Insights	Other hours	Total hours spent on adhoc tasks
Insights	Contractual break hours	Total hours spent on breaks
Insights	Idle hours	Total hours spent on system downtime
Insights	Feedback/1-2-1 hours	Total hours spent on feedback sessions
Insights	Work performed within Enate	Total hours spent in Enate (specifically on Cases, Actions or Tickets)
Insights	Work performed outside Enate	Total value-added hours spent outside the Enate
Insights	Leaves count	Planned leave count for the user(s)
Insights	Meeting hours	Total hours spent on meetings
Insights	Non-working days count	Non-working day count for the user(s) includes holidays weekends etc
Insights	Sentiment count	Count of sentiments entered by user(s) for a particular day
Insights	Training hours	Total hours spent on training sessions
Insights	Working hours	Total working hours
Insights	Comment	Comments added by user for the sentiment chosen
Insights	Insights date	Date when the durations/sentiments captured from the user
Users	Email address	Email address of the user(s)
Users	User name	Full name of the user(s)
WorkDay type	Work day	Type of the day (Working, Non-working Day, Leave). It will be none if nothing is chosen by the user.