Hi, welcome to Enate Help

This is your one stop shop for learning about how to use Enate - it's packed full of useful explainers and videos to help you cover everything you need to know.

Here's a breakout of the various sections of Enate's online help and what you'll find in them..

💻 Work Manager - For End Users

Work Manager is Enate's operations environment where service agents, Team Leaders and Operations Managers go to manage and deliver service. In this section you'll find lots of explainers and videos teaching you how to use the software day-to-day.

Enate's Work Manager Help is available in 9 languages including Spanish, French, German, Brazilian Portuguese, Russian, Polish, Hungarian & Romanian.

💻Work Manager

🛠️ Builder - For Configurers and Business Analysts

Wanting to get up to speed with mapping and running your business processes in Enate? Check out the Builder help section here.


📈 For BI Developers and Analysts

Want to see what BI reporting information is available in Enate? Check out the BI section to view standard Enate reports that are available through PowerBI, information about how to use the data warehouse, how to understand how the tables join and where/how data is stored, as well as a data dictionary with field data types and definitions which highlights foreign and primary keys to join tables on.

For Integrators

Enate has an extensive library of APIs, Webhooks, and integration capabilities with RPA & OCR systems like UiPath, Automation Anywhere, Blue Prism and ABBYY. Check out the Enate Integrations section for information on this as well as Enate's extension points like Custom Card code. We'll be adding more and more samples here to let you see what's possible.

Enate Integrations

🚀 For Implementers

If you're running an Enate implementation, this section will help guide you through the process - it gives you hints, tips and useful documents on how to get from design workshops to Go Live.

🚀Enate Implementations

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