Auto-classify emails - Email Classification

Overview

Our email classification pattern, available in Marketplace in Builder enables the automatic classification and categorization of Tickets, without agents having to do this manually so that by the time an agent picks a Ticket it up, it's already where it needs to be.

This pattern is available via the following providers:

• EnateAI

• UiPath Communications Mining

EnateAI Setup

EnateAI is a zero configuration option supplied by Enate which is a simple click to activate.

UiPath Communications Mining Setup

UiPath Communications Mining provides communication analysis and to help automate your processes.

The following video takes you through how to setup UiPath Communications Mining for email classification.