EnateAI - Email Data Extraction

Overview

Our 'Email Data Extraction' pattern, available in Marketplace in Builder auto-populates important information from emails into custom cards in your Tickets and Cases, saving agents from having to do this manually.

Check out this video to find out more:

Inputs & Outputs

How does EnateAI Email Data Extraction work at runtime

When EnateAI Email Data Extraction is active it will read the contents incoming emails, analyze it, compare it to the data fields in the custom card and then auto-populate the custom card with the relevant data.

How to turn on EnateAI Email Data Extraction

EnateAI requires zero configuration by Builder users and they can activate EnateAI 'Thank You' Email Evaluation via the Enate Marketplace using just one click. Activating EnateAI 'Thank You' Email Evaluation will enable it for all mailboxes.

Builder users can dis-able Email Data Extraction on a mailbox-by-mailbox basis.

Third party providers

Third party providers of document classification integrations can be found here.