Wildcard Email Routes - Possible Scenarios
To help users understand how using wildcard routes will impact BCC emails the table below shows the possible scenarios that can occur:
No wildcard routes in connector - Sent an incoming email with BCC connector. No TO/CC.
Email will land in 'Unprocessed Emails'
No wildcard routes in connector - Sent an incoming email with BCC connector. With TO/CC that don't correspond with any current Routes.
Email will land in 'Unprocessed Emails'
Wildcard routes in connector - Sent an incoming email with BCC connector. Without TO/CC.
Work Item should be created with BCC email address.
Wildcard routes in connector - Sent an incoming email with BCC connector. With TO/CC that don't correspond with any current Routes.
Work Item should be created with BCC email address.
Wildcard routes in connector - Sent an incoming email with multiple connector addresses in BCC connector. No TO/CC that don't correspond with any current Routes.
Work Item will be created only for one (first received email address) connector. Rest of the arriving emails will be marked duplicate and therefore ignored.
Wild card routes in connector - Sent an incoming email with multiple connector addresses in BCC connector. With TO/CC that don't correspond with any current Routes.
Work Item will be created only for one (first received email address) connector. Rest of the arriving emails will be marked duplicate and therefore ignored.
Wild card routes in connector - Sent an incoming email with multiple connector addresses in TO/CC and BCC connector.
Work Item should be processed for TO/CC address. The BCC will not be processed.
Wildcard routes in connector, which contain Multiple 'Sender List Contains' values. Send an incoming email from one of the sender list addresses, BCCing the connector address.
Work Item should be created with BCC email address.
Wildcard routes in connector. Disable the Wildcard route. Send an incoming email from one of the sender list adresses and BCC the connector address.
Email will land in 'Unprocessed Emails'
Wildcard routes in connector. Configure the non Wildcard route with the same set of rules. Send an incoming email from one of the sender list adresses, BCCing the connector address.
Work item will be created for the wildcard route.
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