# Wildcard Email Routes - Possible Scenarios

To help users understand how using wildcard routes will impact BCC emails the table below shows the possible scenarios that can occur:

| Scenario                                                                                                                                                                                  | Result                                                                                                                                                           |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **No wildcard routes in connector - Sent an incoming email with BCC connector. No TO/CC.**                                                                                                | **Email will land in 'Unprocessed Emails'**                                                                                                                      |
| **No wildcard routes in connector - Sent an incoming email with BCC connector. With TO/CC that don't correspond with any current Routes.**                                                | **Email will land in 'Unprocessed Emails'**                                                                                                                      |
| **Wildcard routes in connector - Sent an incoming email with BCC connector. Without TO/CC.**                                                                                              | **Work Item should be created with BCC email address.**                                                                                                          |
| **Wildcard routes in connector - Sent an incoming email with BCC connector. With TO/CC that don't correspond with any current Routes.**                                                   | **Work Item should be created with BCC email address.**                                                                                                          |
| **Wildcard routes in connector - Sent an incoming email with multiple connector addresses in BCC connector. No TO/CC that don't correspond with any current Routes.**                     | **Work Item will be created only for one (first received email address) connector. Rest of the arriving emails will be marked duplicate and therefore ignored.** |
| **Wild card routes in connector - Sent an incoming email with multiple connector addresses in BCC connector. With TO/CC that don't correspond with any current Routes.**                  | **Work Item will be created only for one (first received email address) connector. Rest of the arriving emails will be marked duplicate and therefore ignored.** |
| **Wild card routes in connector - Sent an incoming email with multiple connector addresses in TO/CC and BCC connector.**                                                                  | **Work Item should be processed for TO/CC address. The BCC will not be processed.**                                                                              |
| **Wildcard routes in connector, which contain Multiple 'Sender List Contains' values. Send an incoming email from one of the sender list addresses, BCCing the connector address.**       | **Work Item should be created with BCC email address.**                                                                                                          |
| **Wildcard routes in connector. Disable the Wildcard route. Send an incoming email from one of the sender list adresses and BCC the connector address.**                                  | **Email will land in 'Unprocessed Emails'**                                                                                                                      |
| **Wildcard routes in connector. Configure the non Wildcard route with the same set of rules. Send an incoming email from one of the sender list adresses, BCCing the connector address.** | **Work item will be created for the wildcard route.**                                                                                                            |