Our sentiment analysis pattern, available in Marketplace in Builder enables the analysis of the content of incoming emails and determine if, for example, they are positive or negative. This assessment can be passed back into Enate Work Manager so that Agents can tell at a glance what the tone of the mail is as headline information as they start to deal with it.
This pattern is available via the following providers:
EnateAI is a zero configuration option supplied by Enate which is a simple click to activate.
UiPath Communications Mining Setup
UiPath Communications Mining provides communication analysis and to help automate your processes.
Note that the Sentiment Analysis pattern works slightly differently when using UiPath Communications Mining as your provider. Communications in incoming emails are still analysed, but the assessment is not passed back into Enate Work Manager. Instead, the assessment remains in you UiPath Communications Mining system, allowing you to auto-tag and categorise emails in a certain way according to how you've set UiPath Communications Mining up.
The following video takes you through how to setup UiPath Communications Mining for sentiment analysis.
