Enate AI Sentiment Analysis
Overview
Our sentiment analysis pattern, available in Marketplace in Builder enables the analysis of the content of incoming emails and determine if, for example, they are positive or negative. This assessment can be passed back into Enate Work Manager so that Agents can tell at a glance what the tone of the mail is as headline information as they start to deal with it.
Check out this video to find out more:
Inputs & Outputs
How does EnateAI Sentiment Analysis work at runtime
When EnateAI Sentiment Analysis is active it will read incoming emails and highlight their sentiment using a traffic light system.
If you hover over a sentiment marker on an email the confidence score of the AI will be displayed.
How to turn on EnateAI Sentiment Analysis
EnateAI requires zero configuration by Builder users and they can activate EnateAI Sentiment Analysis via the Enate Marketplace using just one click. Activating EnateAI Sentiment Analysis will enable it for all mailboxes.
Builder users can dis-able Sentiment Analysis on a mailbox-by-mailbox basis.
Known Issue -
Please note that there is a known issue with Microsoft 365 Graph API for Outlook, which affects its ability to identify out of office emails, which are normally ignored for Sentiment Analysis.
Third party providers
Third party providers of document classification integrations can be found here.
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