Integrations - Marketplace

Overview

The Marketplace section in Builder is where you can find all the EnateAI and Third Party apps that integrate into the Enate system.

You can find more information about all of the apps that integrate into the Enate system in this dedicated section:

Enate Integrations

Note: You will need to purchase these apps independently and then select to configure their settings here. Full direct app purchasing from here is planned in a future release.

If this section does not show additional adapters you will need to speak to your account manager to enable this (although the existing RPA Sync Integration and OCR Connection links to show without such a certificate).

Enate AI for Email

EnateAI Marketplace offers a number of AI adapters for use with email.

See this dedicated article for more information about EnateAI for Email.

Email Classification

Our EnateAI email classification pattern, available in Marketplace in Builder enables the automatic classification and categorization of Tickets, without agents having to do this manually so that by the time an agent picks a Ticket it up, it's already where it needs to be.

See this dedicated article for more information about how to set up an Email Classification Pattern.

Email Data Extraction

The EnateAI 'Email Data Extraction' pattern, available in Marketplace in Builder auto-populates important information from emails into custom cards in your Tickets and Cases, saving agents from having to do this manually.

See this dedicated article for more information about how to set up an Email Data Extraction Pattern.

Thank You Email Evaluation

The EnateAI 'Thank You Email Evaluation' pattern, available in Marketplace in Builder automatically detects whether incoming emails to a resolved work are just simple 'thank you emails', and if so then have them automatically moved back to a state of 'resolved' without agent users having to manually perform such repetitive checks. Importantly, the 'Resolved' date of the work item remains as-is, i.e. it is unchanged when EnateAI automatically re-resolves the work item.

See this dedicated article for more information about how to set up a Thank you Email Evaluation Pattern.

Sentiment Analysis

EnateAI's sentiment analysis pattern, available in Marketplace in Builder enables the analysis of the content of incoming emails and determine if, for example, they are positive or negative. This assessment can be passed back into Enate Work Manager so that Agents can tell at a glance what the tone of the mail is as headline information as they start to deal with it.

See this dedicated article for more information about how to set up a Sentiment Analysis Pattern.

Intelligent Document Processing

Document Classification

The EnateAI Document Classification component, available in Enate Marketplace, analyzes the attachments of incoming emails and automatically classifies them with a tag.

This provides accurate tagging of the files in your work items without an agent needing to spend time doing this manually, saving time and effort and allowing them to focus on their core activities.

Check out this video to find out more:

See this dedicated article for more information about the Document Classification component and how to set it up.

Document Extraction

The EnateAI Document Extraction component automatically extracts the relevant data from the Files attached to incoming emails, so that this data can be used in further processing of the work item, saving your agents time and effort. Documents such as PDFs can be scanned and used both to start Cases in Enate and to form part of the ongoing process's activities.

Check out this video to find out more:

See this dedicated article for more information about the Document Extraction component and how to set it up.