Unhandled Emails Further Specifics

When do emails appear in the Unhandled Emails view?

Emails will appear in the Unhandled Emails view of your 'Email Inbox' view in Work Manager if they meet one of the following conditions:

1. None of the To and/or CC email addresses have a matching email route.

2. There are only BCC email addresses in an email, no To or CC addresses.

See the table below for further detailed information on how emails arriving into Enate are treated, depending on the combinations of Enate-relevant email addresses may appear in the TO, CC or BCC fields.

Scenario	Number of work Items Created	Will they appear in the Unhandled View
Email to just one email address in either the TO or CC field	1	No
Email to 2 or more email addresses in either TO or CC field	2 or more	No
Email to 1 email address in TO, another in CC field, and one in BCC field	1 for each TO & CC address	No
*Email to 1 email address in TO and another in BCC field	1 for TO field	No
Email to 1 or more email addresses in BCC only. Nothing in TO or CC fields.	0	Yes - for the BCC email mailbox
Email to just 1 email address that is not correctly configured in Enate	0	Yes - for the non-configured email address
Email to 1 email address that is not configured correctly in Enate and one email address configured in Enate	1 for the configured email address	No