Enate AI - Email Classification

What does this AI Pattern do?

Our email classification pattern, available in Marketplace in Builder enables the automatic classification and categorization of Tickets, without agents having to do this manually so that by the time an agent picks a Ticket it up, it's already where it needs to be.

EnateAI Email Classification is a zero configuration option supplied by Enate which uses our own Azure hosted OpenAI Instance for the GPT Engine.

Inputs & Outputs

How to set up

The setup of EnateAI - Email Classification is super simple - simply click to activate.