Enate AI - Email Classification

Our email classification pattern, available in Marketplace in Builder enables the automatic classification and categorization of Tickets, without agents having to do this manually so that by the time an agent picks a Ticket it up, it's already where it needs to be.

EnateAI Email Classification is a zero configuration option supplied by Enate which uses our own Azure hosted OpenAI Instance for the GPT3 Engine.

This instance is shared with anyone that enables EnateAI so if you have high volume/high demand then you may be better off configuring your own Azure Open AI instance and using an Azure Open AI Adapter Version.

The setup of EnateAI - Email Classification is super simple - simply click to activate.