EnateAI - 'Thank You' Email Evaluation

What does this AI Pattern do?

Our 'Thank You Email Evaluation' pattern, available in Marketplace in Builder automatically detects whether incoming emails to a resolved work are just simple 'thank you emails', and if so then have them automatically moved back to a state of 'resolved' without agent users having to manually perform such repetitive checks. Importantly, the 'Resolved' date of the work item remains as-is, i.e. it is unchanged when EnateAI automatically re-resolves the work item.

Inputs & Outputs

How to set up

EnateAI is a zero configuration option supplied by Enate which uses our own Azure hosted OpenAI Instance for the GPT Engine.

The setup of EnateAI - Thank You Email Evaluation is super simple - simply click to activate.