Setting a Ticket Live

Testing Ticket Configuration

Once you are happy with your Ticket configuration, you can test it in Work Manager.

Setting a Ticket Live

To set a Ticket live, click 'Save'. If there are any validation issues, they will need to be sorted. Once you have saved any further changes, you can now set the Ticket live.

You can also set a Ticket live from the Service Matrix Screen, provided it is in a state of Validated Changes, or Live with Validated Changes:

You can also set a Ticket live from the Service Matrix if it is in a state of 'Draft' or 'Live with Draft changes'. When you click to set live a Ticket that is in either of these two states, the system will run a validation check. If the validation of the Ticket encounters an error, a error message will be displayed stating that the Ticket could not be set live and directing you to open up the Ticket process to deal with the validation errors before attempting to set the Ticket live again.

Ticket Feedback

Setting whether a Ticket will allow feedback is now done in the Ticket type settings in the Service Lines screen. See here for more details.