# Setting a Ticket Live

## Testing Ticket Configuration <a href="#e-ticket-follow-up" id="e-ticket-follow-up"></a>

Once you are happy with your Ticket configuration, you can test it in Work Manager.

{% embed url="<https://enate.cdn.spotlightr.com/watch/MTM2MjYxOA==>" %}

## Setting a Ticket Live

To set a Ticket live, click 'Save'. If there are any validation issues, they will need to be sorted. Once you have saved any further changes, you can now set the Ticket live.&#x20;

![](/files/-MWp1nzlu6pf3_spQOfh)

You can also set a Ticket live from the Service Matrix Screen, provided it is in a state of Validated Changes, or Live with Validated Changes:

![](/files/455QY2yL2zvEmL0DNdTY)

## Ticket Feedback <a href="#e-ticket-follow-up" id="e-ticket-follow-up"></a>

Setting whether a Ticket will allow feedback is now done in the Ticket type settings in the Service Lines screen. [See here for more details](/enate-help/builder/builder-2021.1/service-lines-screen/creating-ticket-case-and-action-types-in-a-service-line.md#c-creating-a-new-type-of-ticket).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.enate.net/enate-help/builder/builder-2021.1/ticket-configuration/setting-a-ticket-live.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.