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Configuring Ticket Attributes
Once you are happy with your Ticket categories, you need to set the following attributes for each category in the table on the Ticket screen:
*mandatory in order to set live.
You can copy and paste attributes in the Ticket Screen. You can select data from multiple cells and paste that data into selected destination cells.
Please note that you cannot copy and paste data between columns and you cannot copy data from the Ticket Category column.
If you are copying just one cell from each column, you can paste it in any number of places:
If you want to copy more that one cell from multiple columns, you must copy the same number of cells from each column:
If the number of cells you select to paste data in is more than the number of cells you have copied, the data you have copied will repeat itself to fill the highlighted cells.
If the number of cells you select to paste data in is less than the number of cells you have copied, you will only paste data to fill the highlighted cells i.e. if you copy the data from 4 cells but select to paste that data into 3 cells, then only the data from the first 3 cells you copied will be pasted.
If you select to paste data into multiple places, the data that is pasted will begin from the start of the first cell you copied.
The data from the first cell you select will be pasted first: