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Send Email Actions
Enate allows the automatic sending of emails by the system.
A 'Send Email' Action type that you can add to your Case flows will automatically send out an email and then immediately close the Action and progress on the the next Action without waiting for a response.
If you want to automatically send out an email and wait for a reply to the email before closing and progressing to the next Action, you should instead select a 'Send Email and Wait' Action - see here for more information on that Action type:
For detailed information on how Send Email and Wait Actions work at runtime, see the dedicated Work Manager section:
You can either create a Send Email Action type in the Service Line section of Builder, or directly from your Case flow.
Creating a Send Email Action type from the Service Lines page adds the Action type to your menu of available Actions when you're building flows subsequently in Cases.
To do this, in the Service Line page, select which service line you would like to add the Send Email Action to and then click on the plus symbol next to the 'Process Search' box. This will bring up a drop down menu where you can select an Action.
This will open up a new Action for you to create.
Add a name and description to your Action and then in the type drop down select 'Manual Action with Peer Review'.
Once you are happy with your Action, hit save to create it. This Action can now be added to new and existing business processes by selecting it from the dropdown list when adding a new Action to a Case.
Alternatively you can add an Send Email Action type directly from the Case flow itself.
To do this, open a Case flow in edit mode, click on an Action's menu and then instead of clicking to add an existing Action, select to create a new Action by clicking the '+' icon.
Give the Action a name, add a description if you wish and for its type, select 'Send Email Action'.
This will add the Send Email Action to the Case flow.
You now need to configure the settings for the new Action you have added to your Case. Click on the Action in the flow to highlight it in the info section.
In the Action Info tab, you need to add the usual following information for an Action:
Additionally, once a Send Email Action has been added to your Case flow, a new 'Email info' tab will display in the info grid.
Here you need to add the following settings that are only relevant for Manual, Send Email and Send Email and Wait Actions.