Email Mailbox Configuration

Enate allows you to configure mailbox integrations so that incoming emails can generate new work items / be attached to existing work items and allow the system / agents to send outgoing emails via Enate. You can access this section, along with other email configurations, from the Email link in the Builder toolbar.

Here you can configure:

• Email Connectors – click here for more information about email connectors.

• Email Routes – where to route incoming emails, i.e. referencing the email addresses in the Connectors you have created, you can specify which Tickets or Cases should route brand new emails into a certain inbox. Click here for more information about email routes.

This approach allows you to set up and maintain how your Tickets and Cases run in conjunction with email servers without having to modify the actual Ticket and Case processes all the time.