# Case Configuration {% embed url="" %} You use the Case screen to create a flow of Actions which make up your business process. You can [add Actions](/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case.md) in any order, either from the existing standard menu of Actions defined, or by creating brand new Actions from within the Case screen itself. The Steps for your Case are set as part of your initial set-up, and are not editable from the Case screen. Once you have added an Action, you then need to set the various attributes necessary to determine how it will act at runtime. Primarily you set ‘Who does it go to’ (i.e. which Queue, and perhaps which position), ‘When is it due’ and some further general settings. The options available for you to pick here are a [standardised list of ‘flavours’](/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours.md), shared between Case, Ticket and Action configurations. If the Action involves [checklists](/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/checklists-on-actions.md), you can add two different levels of Action checklists: * **'Global' checklists** - these are added to the Action type and contain a standard checklist of activities that will be added any time this Action type is added to a Case flow. [See here for more details on how to configure global checklists](#defining-global-checklists). * **Local Checks -** these are added to Actions already in a Case flow to help support 'custom' activities that take place for that specific Action. [See here for more details on how to configure global checklists](#defining-local-checklists). As well as making Action-level settings, you also need to [set similar attributes for the overall Case](/enate-help/builder/builder-2021.1/case-configuration/case-info-section.md). Once you’ve finished setting these attributes, you can [set the Case live](/enate-help/builder/builder-2021.1/case-configuration/setting-a-case-live.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.