# Ways to Create Work Items in Work Manager

Input Links allow Cases and Tickets to be started in the Work Manager operations environment. They are automatically generated whenever a Ticket or a Case process is set live in Builder.

Input links are displayed in Work Manager:

#### 1. In the 'Create New Work Item' dropdown <a href="#id-1-in-the-create-new-work-item-dropdown" id="id-1-in-the-create-new-work-item-dropdown"></a>

Input Links for live Case processes will always be displayed in the ‘Create New Work Item’ dropdown in Work Manager.

![](https://gblobscdn.gitbook.com/assets%2F-MWYnDNwe3Cuo4zlGbs5%2F-MWp0JHgpJ3-2tPLTQxI%2F-MWp0TBBYSNacY5MEt76%2Fimage.png?alt=media\&token=62c61e10-e3d3-4227-aa86-f14280c23a98)

Live Tickets will not be shown in the ‘Create New Work Item’ dropdown

#### 2. In the Contact Activity page <a href="#id-2-in-the-contact-activity-page" id="id-2-in-the-contact-activity-page"></a>

![](https://gblobscdn.gitbook.com/assets%2F-MWYnDNwe3Cuo4zlGbs5%2F-MWp0JHgpJ3-2tPLTQxI%2F-MWp0YtRYkLwitPWv5xA%2Fimage.png?alt=media\&token=6840cfc0-a22d-460c-8c46-2d3b5796d0f7)

You can control whether you wish the link to appear on the Contact Activity Page by ticking or unticking the ‘Add to Contacts’ setting in the Service Matrix in Builder for that specific Ticket or Case process.

![](/files/-MhXkVIlLJUaFrNHJOUe)

**3. In work item screens**

If the 'Everyone can start' option is enabled from the Service Matrix,

![](/files/-MhXkXj4waLw2HtboKyn)

any Work Manager user will be able to start the process from the ‘+ Work item’ link in the work item screen, regardless of whether or not they have permission to access and edit that work item:

![](/files/-MhXkZs9OdAW6EMDUeZ2)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/ways-to-create-work-items-in-work-manager.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.