> For the complete documentation index, see [llms.txt](https://docs.enate.net/enate-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration.md).

# Email Template Configuration

Email Templates help with task optimisation and efficiency.

Email Templates are used in 4 main areas:

* For standard Ticket activities
* For in process automated emails Actions in a Case flow
* As Canned Response email sections, available when manually composing emails in work items
* For standard user admin activities e.g. when a user needs to reset their password.

Email Templates are defined in the Email section of Builder and are set at a global level – i.e. any email template defined is available for use within any process. Watch this video to find out more:

{% embed url="<https://enate.cdn.spotlightr.com/watch/MTUwNTQ5MA==>" %}

A list of default email templates are available to you that are immediately ready to use. See here for more information about Enate's Default Email Templates:

{% content-ref url="/pages/-MWpiNrrvQiZ7YFN\_kMN" %}
[Default Email Templates](/enate-help/builder/builder-2021.1/email-template-configuration/default-email-templates.md)
{% endcontent-ref %}

You can create new templates of your own to use as part of your business operations. See this section to find out more:

{% content-ref url="/pages/-MWpiPLqpaFp611aB0aZ" %}
[Creating New Email Templates](/enate-help/builder/builder-2021.1/email-template-configuration/creating-new-email-templates.md)
{% endcontent-ref %}

{% content-ref url="/pages/9tjwQ42mFxupVEICxuKE" %}
[Viewing Where Email Templates Are In Use](/enate-help/builder/builder-2021.1/email-template-configuration/viewing-where-email-templates-are-in-use.md)
{% endcontent-ref %}

{% content-ref url="/pages/-MWpiVmQHXfrAY\_EKKV\_" %}
[Comparing & Merging Email Templates](/enate-help/builder/builder-2021.1/email-template-configuration/comparison-and-merging-of-email-templates.md)
{% endcontent-ref %}

{% content-ref url="/pages/-MWpiPAmPJtWIoKptiwN" %}
[Canned Response Configuration](/enate-help/builder/builder-2021.1/email-template-configuration/canned-response-configuration-in-builder.md)
{% endcontent-ref %}


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