Email Template Configuration

Email Templates help with task optimisation and efficiency.
Email Templates are used in 4 main areas:
  • For standard Ticket activities
  • For in process automated emails Actions in a Case flow
  • As Canned Response email sections, available when manually composing emails in work items
  • For standard user admin activities e.g. when a user needs to reset their password.
Email Templates are defined in the Email section of Builder and are set at a global level – i.e. any email template defined is available for use within any process. Watch this video to find out more:
A list of default email templates are available to you that are immediately ready to use. See here for more information about Enate's Default Email Templates:
You can create new templates of your own to use as part of your business operations. See this section to find out more: