# Blocked Email Addresses

This is where you are able to easily add, edit and delete email addresses to be blocked.

**Disable auto-generated emails when creating a new Ticket from this address** - the system will allow Tickets to be created for emails arriving from this address but will not send any auto-generated emails out to the address.

**Disable auto-generated emails when creating a new Ticket/Case from this address** - the system will allow Tickets and/or Cases to be created for emails arriving from this address but will not send any auto-generated emails out to the address.

**Auto-reject emails from this address as spam** - the system will allow Tickets to be created for emails arriving from this address but once created, the Ticket will be automatically moved to a state of Closed with a resolution method of 'Rejected as Spam'. As Cases do not have a 'Rejected' status, any email from a blocked address will be automatically moved to your 'Unhandled email' section of your email page, rather than creating any work item.

![](/files/IXNvzJVWd1gGVzK6Bb1B)


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