> For the complete documentation index, see [llms.txt](https://docs.enate.net/enate-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/adding-a-note.md). # Adding a Note {% embed url="" %} Click the Note tab to add a note. Anyone can add an internal note to a Ticket, Case or Action – you don’t have to have it assigned to you, and adding a note won’t auto-assign the work to you. These are notes for internal use and the external contacts won’t ever see them. ![](/files/-MfXBKrOo_VJ8tN-SORW) ### Specifying note type If desired, you can specify which kind of interaction resulted in the note, e.g. phone incoming / outgoing etc. ![](/files/-MWsVcVjybKXFjoN_XRL) ### Adding a note and resolving a Ticket If we we are adding a note to a Ticket assigned to ourselves, we have the additional option of Adding a Note & Resolving the work item which will resolve the work item when we click on it. ![](/files/-MfXBUwt0-p7nKBWF9bz) After adding the note, the screen will refresh with the new note displayed on the timeline. ![](/files/-MfXBnp7N2MSHCSNGH00) ### Closing an item with incomplete notes If you have started to enter a note but have not saved it, the tab will display a ‘\*’ marker on the tab alerting you to this. ![](/files/-MWsVhGYoZNhBtGo17rh) If you subsequently try to close the work item tab with this ‘in-progress’ items still unsaved, the system will alert you asking if you wish to proceed. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/adding-a-note.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.