# Adding a Note

{% embed url="<https://enate.cdn.spotlightr.com/watch/MTM2MTYxMA==>" %}

Click the Note tab to add a note. Anyone can add an internal note to a Ticket, Case or Action – you don’t have to have it assigned to you, and adding a note won’t auto-assign the work to you. These are notes for internal use and the external contacts won’t ever see them.

![](https://3859925423-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MWYnDNwe3Cuo4zlGbs5%2F-MfX96dvqh9mJ9tApeXf%2F-MfXBKrOo_VJ8tN-SORW%2Fimage.png?alt=media\&token=6cc4f925-df89-40f1-8e05-9f4d9d62058d)

### Specifying note type

If desired, you can specify which kind of interaction resulted in the note, e.g. phone incoming / outgoing etc.

![](https://3859925423-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MWYnDNwe3Cuo4zlGbs5%2F-MWsVJ6OZCp08OfuY-xz%2F-MWsVcVjybKXFjoN_XRL%2Fimage.png?alt=media\&token=a9626d96-34d9-400a-b6bb-4237621b7a0f)

### Adding a note and resolving a Ticket

If we we are adding a note to a Ticket assigned to ourselves, we have the additional option of Adding a Note & Resolving the work item which will resolve the work item when we click on it.

![](https://3859925423-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MWYnDNwe3Cuo4zlGbs5%2F-MfX96dvqh9mJ9tApeXf%2F-MfXBUwt0-p7nKBWF9bz%2Fimage.png?alt=media\&token=b54c7ee6-8c48-4a47-be10-430441cd56d4)

After adding the note, the screen will refresh with the new note displayed on the timeline.&#x20;

![](https://3859925423-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MWYnDNwe3Cuo4zlGbs5%2F-MfX96dvqh9mJ9tApeXf%2F-MfXBnp7N2MSHCSNGH00%2Fimage.png?alt=media\&token=3a17e1be-044f-4cef-88ec-46dc98db37d9)

### Closing an item with incomplete notes

If you have started to enter a note but have not saved it, the tab will display a ‘\*’ marker on the tab alerting you to this.

![](https://3859925423-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MWYnDNwe3Cuo4zlGbs5%2F-MWsVJ6OZCp08OfuY-xz%2F-MWsVhGYoZNhBtGo17rh%2Fimage.png?alt=media\&token=da2a8f44-af78-4451-8596-4f381119098c)

If you subsequently try to close the work item tab with this ‘in-progress’ items still unsaved, the system will alert you asking if you wish to proceed.