API Enums

From version 2021.1 the status reasons and resolution methods architecturally support all work items (i.e. Tickets, Cases and Actions), however currently some of them are specific to a Ticket/Case/Action - see below for more information.

Please note that the enum values are not in chronological order, so comparing the JSON enum response to the Swagger model will not be accurate. Please instead refer to the following tables for enum interpretations.

Status Reasons

Resolution Methods

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