# Work Manager - [Work Manager](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1.md): In this section you'll find lots of explainers and videos teaching you how to use Enate's Work Manager software to manage your business processes day-to-day. - [User Roles in Work Manager](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-roles-in-work-manager.md) - [Home Page](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/home-page.md) - [Bar Chart and Grid](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/home-page/home-page-bar-chart-and-grid.md) - [Bulk Resolving Tickets and Actions via the Home Page Grid](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/home-page/home-page-bar-chart-and-grid/bulk-resolving-tickets-and-actions-via-the-home-page-grid.md) - [Team Bar - Viewing Your Team](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/home-page/team-bar.md) - [Team Bar for Team Members](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/home-page/team-bar/team-bar-for-team-members.md) - [Team Bar for Team Leaders](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/home-page/team-bar/team-bar-for-team-leaders.md) - [Setting Teams and Queues](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/setting-teams-and-queues.md) - [Quickfind](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/quickfind.md) - [Quickfind Searches with Custom Data Fields](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/quickfind/quickfind-searches-with-custom-data-fields.md) - [How Quickfind works - specifics](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/quickfind/how-quickfind-works-specifics.md) - [Managing Contacts](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/managing-contacts.md) - [Adding, Editing and Deleting Contacts](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/managing-contacts/adding-editing-and-deleting-contacts.md) - [Contacts Page](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/managing-contacts/contact-management-page.md) - [Contact Activity Page](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/managing-contacts/contact-activity-page.md) - [Contact Tags](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/managing-contacts/contact-tags.md) - [Contacts Card](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/managing-contacts/contacts-card.md) - [Emails](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails.md) - [Composing Emails](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/composing-emails.md) - [Canned Texts](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/canned-texts.md) - [Email Attachments](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/attaching-files-to-an-email.md) - [Saving an Email as a Draft](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/saving-an-email-as-a-draft.md) - [Scheduling Emails](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/scheduling-of-emails-and-the-outbox-page.md) - [Email Inbox View](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/email-inbox-view.md) - [Sent Items View](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/sent-items-view.md) - [Outbox View](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/outbox-view.md) - [Unhandled Emails](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails.md) - [Creating New Email Routes from Unhandled Emails](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails/creating-new-email-routes-from-unhandled-emails.md) - [Viewing Deleted Emails](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails/viewing-deleted-emails.md) - [Unhandled Emails Further Specifics](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails/unhandled-emails-further-specifics.md) - [Blocked Email Addresses](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/emails/blocked-email-addresses.md) - [Using Multiple Tabs](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/using-multiple-tabs.md) - [Focus List](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/focus-list.md) - [Notifications](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/notifications.md) - [Getting New Work](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/getting-new-work.md) - [Creating New Work](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/creating-new-work.md) - [Bulk Create Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/creating-new-work/bulk-create-work-items.md) - [Creating a Work Item from an Existing Email](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/creating-new-work/creating-a-work-item-from-an-existing-email.md) - [Work Item Overview](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens.md) - [Overview of Work Item Types](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/overview-of-work-item-types.md) - [Adding a Note](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/adding-a-note.md) - [Defects Card and Recording Defects](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/defects-card-and-recording-defects.md) - [Timeline and Comms](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/timeline.md) - [Files Tab](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/files-tab.md) - [Time Tracking](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/time-tracker-card.md) - [Forecasting for Cases](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/forecasting-for-cases.md) - [Custom Cards](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/smart-cards.md) - [Viewing Recently Accessed Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/work-item-screens/viewing-recently-accessed-work-items.md) - [Processing a Ticket](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-ticket.md) - [The Ticket Screen](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/ticket-screen.md) - [Processing a Ticket](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/processing-a-ticket.md) - [Merging a Ticket into another Ticket/Case/Action](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/further-activities-available-for-ticket.md) - [Splitting a Ticket](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/splitting-a-ticket.md) - [Converting a Ticket into a Case](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/convert-a-ticket-into-a-case.md) - [Processing a Case](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-case.md) - [The Case Screen](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-case/case-screen.md) - [Processing a Case](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-case/processing-a-case.md) - [Manually Launching An Action](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-case/activities-available-for-case.md) - [Reworking a Case](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-case/reworking-a-case.md) - [Sub Cases](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-a-case/sub-cases.md) - [Processing an Action](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action.md) - [The Action Screen](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/action-screen.md) - [Processing an Action](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/processing-an-action.md) - ['Wait for Sub Cases to Complete' Actions](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/wait-for-sub-case-actions.md) - ['ABBYY FlexiCapture' Actions](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/abbyy-flexicapture-actions.md) - [IDP: 'Document Extraction' Actions](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/idp-document-extraction-actions.md) - ['Peer Review' Actions](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/peer-review-actions.md) - ['Send Email' and 'Send Email and Wait' Actions](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/send-email-and-wait-actions.md) - ['Trigger External API' Actions](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/trigger-external-api-actions.md): Details around how to configure actions to trigger external APIs, and how they will display in Work Manager for operational users. - [Approval Actions](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/processing-an-action/approval-actions.md) - [Working with Linked Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items.md) - [Linking Existing Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/linking-existing-work-items.md) - [Creating New Linked Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/creating-new-linked-work-items.md) - [Viewing Linked Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/viewing-linked-work-items.md) - [Sharing Emails between Linked Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/sharing-emails-between-linked-work-items.md) - [Related Group vs Linked Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/related-group-vs-linked-work-items.md) - [Working Between Teams](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/working-between-teams.md) - [Help when trying to mail another team's (closed) Work Item](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/help-when-trying-to-mail-another-teams-closed-work-item.md) - [Assigning / Reassigning / Unassigning Work](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/assigning-reassigning-unassigning-work.md) - [Feedback Features](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/feedback-features.md): Information on how client users can provide feedback to you on specific work items, via feeback links available in the footer of emails sent from Enate. - [Reports](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/reports.md) - [Team View Report](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/reports/team-view-report.md) - [User's Overview Report](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/reports/users-overview-report.md) - [Email Sentiment Report](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/reports/email-sentiment-report.md) - [Email Feedback Report](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/reports/email-feedback-report.md) - [AI Email Classification Performance Report](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/reports/ai-email-classification-performance-report.md) - [User Insights Report](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/reports/user-insights-report.md) - [User Availability Insights](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-availability-insights.md) - [The Insights Popup](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-availability-insights/the-insights-popup.md) - [Main Insights Page](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-availability-insights/main-insights-page.md) - [Main Insights Page: Team Leader Features](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-availability-insights/main-insights-page-team-leader-features.md) - [The User Insights Report](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-availability-insights/the-user-insights-report.md): Report detailing User Availability Insights data of how their work time is being spent. - [Advanced Search](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/views-of-your-data.md) - [User Settings](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-settings.md) - [Email Signature Optimisation](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/user-settings/email-signature-optimisation.md) - [Testing Mode](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/test-mode.md): How to use Enate's Test mode to check your config changes before setting them live. - [Multilingual Support](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/multilingual-support.md) - [Appendix](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/appendix.md) - [How to enable spell check in Enate](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/appendix/how-to-enable-spell-check-in-enate.md) - [Potential Validation Errors for Bulk Creation of Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/appendix/potential-validation-errors-for-bulk-creation-of-work-items.md) - [Search terms ignored - further details](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/appendix/search-terms-ignored-further-details.md): Information about terms which are auto-removed from various searches that users can perform in the system - [System behaviour for Determining Assignee, Owner & Queue for Work Items](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/appendix/system-behaviour-for-determining-assignee-owner-and-queue-for-work-items.md) - [Screen Resolution Support](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/appendix/screen-resolution-support.md): Details on screen resolutions supported by Enate - [Further Apendix](https://docs.enate.net/enate-help/work-manager/work-manager-2021.1/further-apendix.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.enate.net/enate-help/work-manager.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.