# Work Manager

- [Work Manager](/enate-help/work-manager/work-manager-2021.1.md): In this section you'll find lots of explainers and videos teaching you how to use Enate's Work Manager software to manage your business processes day-to-day.
- [User Roles in Work Manager](/enate-help/work-manager/work-manager-2021.1/user-roles-in-work-manager.md)
- [Home Page](/enate-help/work-manager/work-manager-2021.1/home-page.md)
- [Bar Chart and Grid](/enate-help/work-manager/work-manager-2021.1/home-page/home-page-bar-chart-and-grid.md)
- [Team Bar - Viewing Your Team](/enate-help/work-manager/work-manager-2021.1/home-page/team-bar.md)
- [Team Bar for Team Members](/enate-help/work-manager/work-manager-2021.1/home-page/team-bar/team-bar-for-team-members.md)
- [Team Bar for Team Leaders](/enate-help/work-manager/work-manager-2021.1/home-page/team-bar/team-bar-for-team-leaders.md)
- [Setting Teams and Queues](/enate-help/work-manager/work-manager-2021.1/setting-teams-and-queues.md)
- [Quickfind](/enate-help/work-manager/work-manager-2021.1/quickfind.md)
- [Quickfind Searches with Custom Data Fields](/enate-help/work-manager/work-manager-2021.1/quickfind/quickfind-searches-with-custom-data-fields.md)
- [How Quickfind works - specifics](/enate-help/work-manager/work-manager-2021.1/quickfind/how-quickfind-works-specifics.md)
- [Managing Contacts](/enate-help/work-manager/work-manager-2021.1/managing-contacts.md)
- [Adding, Editing and Deleting Contacts](/enate-help/work-manager/work-manager-2021.1/managing-contacts/adding-editing-and-deleting-contacts.md)
- [Contacts Page](/enate-help/work-manager/work-manager-2021.1/managing-contacts/contact-management-page.md)
- [Contact Activity Page](/enate-help/work-manager/work-manager-2021.1/managing-contacts/contact-activity-page.md)
- [Contact Tags](/enate-help/work-manager/work-manager-2021.1/managing-contacts/contact-tags.md)
- [Contacts Card](/enate-help/work-manager/work-manager-2021.1/managing-contacts/contacts-card.md)
- [Emails](/enate-help/work-manager/work-manager-2021.1/emails.md)
- [Composing Emails](/enate-help/work-manager/work-manager-2021.1/emails/composing-emails.md)
- [Canned Texts](/enate-help/work-manager/work-manager-2021.1/emails/canned-texts.md)
- [Email Attachments](/enate-help/work-manager/work-manager-2021.1/emails/attaching-files-to-an-email.md)
- [Saving an Email as a Draft](/enate-help/work-manager/work-manager-2021.1/emails/saving-an-email-as-a-draft.md)
- [Scheduling Emails](/enate-help/work-manager/work-manager-2021.1/emails/scheduling-of-emails-and-the-outbox-page.md)
- [Email Inbox View](/enate-help/work-manager/work-manager-2021.1/emails/email-inbox-view.md)
- [Sent Items View](/enate-help/work-manager/work-manager-2021.1/emails/sent-items-view.md)
- [Outbox View](/enate-help/work-manager/work-manager-2021.1/emails/outbox-view.md)
- [Unhandled Emails](/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails.md)
- [Creating New Email Routes from Unhandled Emails](/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails/creating-new-email-routes-from-unhandled-emails.md)
- [Viewing Deleted Emails](/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails/viewing-deleted-emails.md)
- [Unhandled Emails Further Specifics](/enate-help/work-manager/work-manager-2021.1/emails/unprocessed-emails/unhandled-emails-further-specifics.md)
- [Blocked Email Addresses](/enate-help/work-manager/work-manager-2021.1/emails/blocked-email-addresses.md)
- [Using Multiple Tabs](/enate-help/work-manager/work-manager-2021.1/using-multiple-tabs.md)
- [Focus List](/enate-help/work-manager/work-manager-2021.1/focus-list.md)
- [Notifications](/enate-help/work-manager/work-manager-2021.1/notifications.md)
- [Getting New Work](/enate-help/work-manager/work-manager-2021.1/getting-new-work.md)
- [Creating New Work](/enate-help/work-manager/work-manager-2021.1/creating-new-work.md)
- [Bulk Create Work Items](/enate-help/work-manager/work-manager-2021.1/creating-new-work/bulk-create-work-items.md)
- [Creating a Work Item from an Existing Email](/enate-help/work-manager/work-manager-2021.1/creating-new-work/creating-a-work-item-from-an-existing-email.md)
- [Work Item Overview](/enate-help/work-manager/work-manager-2021.1/work-item-screens.md)
- [Overview of Work Item Types](/enate-help/work-manager/work-manager-2021.1/work-item-screens/overview-of-work-item-types.md)
- [Adding a Note](/enate-help/work-manager/work-manager-2021.1/work-item-screens/adding-a-note.md)
- [Defects Card and Recording Defects](/enate-help/work-manager/work-manager-2021.1/work-item-screens/defects-card-and-recording-defects.md)
- [Timeline and Comms](/enate-help/work-manager/work-manager-2021.1/work-item-screens/timeline.md)
- [Files Tab](/enate-help/work-manager/work-manager-2021.1/work-item-screens/files-tab.md)
- [Time Tracking](/enate-help/work-manager/work-manager-2021.1/work-item-screens/time-tracker-card.md)
- [Forecasting for Cases](/enate-help/work-manager/work-manager-2021.1/work-item-screens/forecasting-for-cases.md)
- [Custom Cards](/enate-help/work-manager/work-manager-2021.1/work-item-screens/smart-cards.md)
- [Viewing Recently Accessed Work Items](/enate-help/work-manager/work-manager-2021.1/work-item-screens/viewing-recently-accessed-work-items.md)
- [Processing a Ticket](/enate-help/work-manager/work-manager-2021.1/processing-a-ticket.md)
- [The Ticket Screen](/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/ticket-screen.md)
- [Processing a Ticket](/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/processing-a-ticket.md)
- [Merging a Ticket into another Ticket/Case/Action](/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/further-activities-available-for-ticket.md)
- [Splitting a Ticket](/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/splitting-a-ticket.md)
- [Converting a Ticket into a Case](/enate-help/work-manager/work-manager-2021.1/processing-a-ticket/convert-a-ticket-into-a-case.md)
- [Processing a Case](/enate-help/work-manager/work-manager-2021.1/processing-a-case.md)
- [The Case Screen](/enate-help/work-manager/work-manager-2021.1/processing-a-case/case-screen.md)
- [Processing a Case](/enate-help/work-manager/work-manager-2021.1/processing-a-case/processing-a-case.md)
- [Manually Launching An Action](/enate-help/work-manager/work-manager-2021.1/processing-a-case/activities-available-for-case.md)
- [Reworking a Case](/enate-help/work-manager/work-manager-2021.1/processing-a-case/reworking-a-case.md)
- [Sub Cases](/enate-help/work-manager/work-manager-2021.1/processing-a-case/sub-cases.md)
- [Processing an Action](/enate-help/work-manager/work-manager-2021.1/processing-an-action.md)
- [The Action Screen](/enate-help/work-manager/work-manager-2021.1/processing-an-action/action-screen.md)
- [Processing an Action](/enate-help/work-manager/work-manager-2021.1/processing-an-action/processing-an-action.md)
- ['Wait for Sub Cases to Complete' Actions](/enate-help/work-manager/work-manager-2021.1/processing-an-action/wait-for-sub-case-actions.md)
- [IDP: 'Document Extraction' Actions](/enate-help/work-manager/work-manager-2021.1/processing-an-action/idp-document-extraction-actions.md)
- ['Peer Review' Actions](/enate-help/work-manager/work-manager-2021.1/processing-an-action/peer-review-actions.md)
- ['Send Email' and 'Send Email and Wait' Actions](/enate-help/work-manager/work-manager-2021.1/processing-an-action/send-email-and-wait-actions.md)
- ['Trigger External API' Actions](/enate-help/work-manager/work-manager-2021.1/processing-an-action/trigger-external-api-actions.md): Details around how to configure actions to trigger external APIs, and how they will display in Work Manager for operational users.
- [Approval Actions](/enate-help/work-manager/work-manager-2021.1/processing-an-action/approval-actions.md)
- [Working with Linked Work Items](/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items.md)
- [Linking Existing Work Items](/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/linking-existing-work-items.md)
- [Creating New Linked Work Items](/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/creating-new-linked-work-items.md)
- [Viewing Linked Work Items](/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/viewing-linked-work-items.md)
- [Sharing Emails between Linked Work Items](/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/sharing-emails-between-linked-work-items.md)
- [Related Group vs Linked Work Items](/enate-help/work-manager/work-manager-2021.1/working-with-linked-work-items/related-group-vs-linked-work-items.md)
- [Working Between Teams](/enate-help/work-manager/work-manager-2021.1/working-between-teams.md)
- [Assigning / Reassigning / Unassigning Work](/enate-help/work-manager/work-manager-2021.1/assigning-reassigning-unassigning-work.md)
- [Feedback Features](/enate-help/work-manager/work-manager-2021.1/feedback-features.md): Information on how client users can provide feedback to you on specific work items, via feeback links available in the footer of emails sent from Enate.
- [Reports](/enate-help/work-manager/work-manager-2021.1/reports.md)
- [Team View Report](/enate-help/work-manager/work-manager-2021.1/reports/team-view-report.md)
- [User's Overview Report](/enate-help/work-manager/work-manager-2021.1/reports/users-overview-report.md)
- [Sentiment Analysis Report](/enate-help/work-manager/work-manager-2021.1/reports/sentiment-analysis-report.md)
- [User Insights Report](/enate-help/work-manager/work-manager-2021.1/reports/user-insights-report.md)
- [User Availability Insights](/enate-help/work-manager/work-manager-2021.1/user-availability-insights.md)
- [The Insights Popup](/enate-help/work-manager/work-manager-2021.1/user-availability-insights/the-insights-popup.md)
- [Main Insights Page](/enate-help/work-manager/work-manager-2021.1/user-availability-insights/main-insights-page.md)
- [Main Insights Page: Team Leader Features](/enate-help/work-manager/work-manager-2021.1/user-availability-insights/main-insights-page-team-leader-features.md)
- [The User Insights Report](/enate-help/work-manager/work-manager-2021.1/user-availability-insights/the-user-insights-report.md): Report detailing User Availability Insights data of how their work time is being spent.
- [Advanced Search](/enate-help/work-manager/work-manager-2021.1/views-of-your-data.md)
- [User Settings](/enate-help/work-manager/work-manager-2021.1/user-settings.md)
- [Email Signature Optimisation](/enate-help/work-manager/work-manager-2021.1/user-settings/email-signature-optimisation.md)
- [Test Mode](/enate-help/work-manager/work-manager-2021.1/test-mode.md): How to use Enate's Test mode to check your config changes before setting them live.
- [Multilingual Support](/enate-help/work-manager/work-manager-2021.1/multilingual-support.md)
- [Appendix](/enate-help/work-manager/work-manager-2021.1/appendix.md)
- [How to enable spell check in Enate](/enate-help/work-manager/work-manager-2021.1/appendix/how-to-enable-spell-check-in-enate.md)
- [Potential Validation Errors for Bulk Creation of Work Items](/enate-help/work-manager/work-manager-2021.1/appendix/potential-validation-errors-for-bulk-creation-of-work-items.md)
- [Search terms ignored - further details](/enate-help/work-manager/work-manager-2021.1/appendix/search-terms-ignored-further-details.md): Information about terms which are auto-removed from various searches that users can perform in the system
- [System behaviour for Determining Assignee, Owner & Queue for Work Items](/enate-help/work-manager/work-manager-2021.1/appendix/system-behaviour-for-determining-assignee-owner-and-queue-for-work-items.md)
- [Screen Resolution Support](/enate-help/work-manager/work-manager-2021.1/appendix/screen-resolution-support.md): Details on screen resolutions supported by Enate