What's New in Builder v2021.1?
An Introduction to Builder
Using the Service Matrix Screen
Creating a Case from Scratch
Integration with ABBYY FlexiCapture
Configuring Email Routing Rules
Email Template Configuration
Creating a New Email Template
Comparing & Merging Email Templates
Creating Custom Data and Custom Cards for a Case
Creating a Schedule Structure
Linking a Schedule to a Case
What are Frequency-based Triggers
Creating Frequency-based Triggers
Case & Action Due Date Methods
Advanced Options for Due Date Settings
Setting Allocation Rules & Queues
Setting Primary & Secondary Allocations
Creating Queues and Setting Queue Methods
Overview of User Management
User Groups and Permissions
Working Calendar Management