# Builder

- [Builder](https://docs.enate.net/enate-help/builder/builder-2021.1.md): Enate's Builder module is for business analysts and people within your Center of Excellence where they can configure the processes that make up a service.
- [Navigating Builder](https://docs.enate.net/enate-help/builder/builder-2021.1/navigating-builder.md)
- [Service Lines Screen](https://docs.enate.net/enate-help/builder/builder-2021.1/service-lines-screen.md)
- [Creating New Ticket Types in a Service Line](https://docs.enate.net/enate-help/builder/builder-2021.1/service-lines-screen/creating-ticket-case-and-action-types-in-a-service-line.md)
- [Creating New Case Types in a Service Line](https://docs.enate.net/enate-help/builder/builder-2021.1/service-lines-screen/creating-new-case-types-in-a-service-line.md)
- [Creating New Action Types in a Service Line](https://docs.enate.net/enate-help/builder/builder-2021.1/service-lines-screen/creating-new-action-types-in-a-service-line.md)
- [Service Matrix Screen](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen.md)
- [Screen Overview](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/screen-overview.md)
- [Creating and Editing Customers](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/creating-and-editing-customers.md)
- [Creating and Editing Contracts](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/creating-and-editing-contracts.md)
- [Creating and Editing Services](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/creating-and-editing-services.md)
- [Adding new Tickets & Cases](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/adding-a-new-ticket-case-to-a-service.md)
- [Ways to Create Work Items in Work Manager](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/ways-to-create-work-items-in-work-manager.md)
- [Process Grouping Work Items](https://docs.enate.net/enate-help/builder/builder-2021.1/service-matrix-screen/grouping-of-cases-in-a-service-line.md)
- [Ticket Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/ticket-configuration.md): This section explains the features available to you once you have created a new Ticket under a Service and are ready to start configuring.
- [Cloning from existing Ticket settings](https://docs.enate.net/enate-help/builder/builder-2021.1/ticket-configuration/creating-a-new-ticket-process.md)
- [The Ticket Screen](https://docs.enate.net/enate-help/builder/builder-2021.1/ticket-configuration/the-ticket-screen.md)
- [Adding a Ticket Category Row & Settings](https://docs.enate.net/enate-help/builder/builder-2021.1/ticket-configuration/adding-a-ticket-category-row-and-settings.md)
- [Configuring Ticket Attributes](https://docs.enate.net/enate-help/builder/builder-2021.1/ticket-configuration/configuring-ticket-attributes.md)
- [Setting a Ticket Live](https://docs.enate.net/enate-help/builder/builder-2021.1/ticket-configuration/setting-a-ticket-live.md)
- [Case Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration.md)
- [Creating a New Case Process](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/creating-a-new-case-process.md)
- [Case Screen Overview](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/case-screen-overview.md)
- [Case-level Settings - Case Info Tab](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/case-info-section.md)
- [Adding Actions to a Case](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case.md)
- [Manual Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/manual-actions.md)
- [Peer Review Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/peer-review-action-info-tab.md)
- [Send Email Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/email-action-info-tab.md)
- [Send Email and Wait Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/send-email-and-wait-actions.md)
- [Start Case Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/start-new-case-action-info-tab.md)
- [Approval Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/approval-actions.md)
- [Trigger External API Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/external-api-action-info-tab.md)
- [IDP Data Extraction Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/abbyy-flexicapture-action-info-tab.md)
- [ABBYY OCR FlexiCapture Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/abbyy-flexicapture-action-info-tab-1.md)
- [Wait for Sub-Cases to Complete Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/hold-case-action-info-tab.md)
- [Adding Ad-hoc Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/adding-ad-hoc-actions.md)
- [Adding Action Checklists](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/adding-actions-to-a-case/checklists-on-actions.md): Set activities to be carried out for an Action by creating a checklist to display on it
- [Case Conditionality](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/case-conditionality.md)
- [Case Conditionality - Formatting Examples](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/case-conditionality/case-conditionality-examples-and-formatting.md)
- [Conditionality Based on an Action's Checklist](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/case-conditionality/conditionality-based-on-an-actions-checklist.md)
- [Conditionality – Advanced Mode C# Tips](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/case-conditionality/conditionality-advance-mode-c-tips.md)
- [Merging Branches in a Case](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/merging-branches-in-a-case.md)
- [Ending a Case Early](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/ending-a-case-early.md)
- [Setting a Case Live](https://docs.enate.net/enate-help/builder/builder-2021.1/case-configuration/setting-a-case-live.md)
- [Email Mailbox Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration.md)
- [Email Connectors](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/email-connectors-detail.md)
- [Email Routes](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/email-routes.md)
- [Microsoft Office 365 Email Integration with Enate via Graph API model](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/microsoft-office-365-email-integration-with-enate-via-graph-api-model.md)
- [SMTP Email Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/smtp-email-configuration.md)
- [Email Connector and Routes FAQs](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/email-connector-and-routes-faqs.md)
- [Setting up your Email Infrastructure](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/setting-up-your-email-infrastucture.md): Information to help Admins set up relevant email integrations to work with Enate
- [Inbound Email Setup](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/setting-up-your-email-infrastucture/inbound-email-setup.md)
- [Outbound Email Setup](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/setting-up-your-email-infrastucture/outbound-email-setup.md)
- [Incoming Emails - Processing Logic](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/incoming-emails-processing-logic.md)
- [Wildcard Routes for incoming BCC Emails](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/incoming-emails-processing-logic/wildcard-routes-for-incoming-bcc-emails.md)
- [Wildcard Email Routes - Possible Scenarios](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/incoming-emails-processing-logic/wildcard-email-routes-possible-scenarios.md)
- [Subsequent Email Responses - Scenarios](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/incoming-emails-processing-logic/subsequent-email-responses-scenarios.md)
- [Plus Addressing in Emails](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/incoming-emails-processing-logic/plus-addressing-in-emails.md): What is the Plus Addressing email feature and how does it affect email routing in Enate?
- [Email Receipt & Deduplication](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/email-receipt-and-deduplication.md): Details regarding email deduplication - common Email Server behaviour with how they can create duplicate emails, and subsequent behaviour in Enate
- [Dealing with Incoming Out of Office Emails](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/dealing-with-incoming-out-of-office-emails.md)
- [Enate via Graph API model](https://docs.enate.net/enate-help/builder/builder-2021.1/email-mailbox-configuration/enate-via-graph-api-model.md)
- [Email Template Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration.md)
- [Default Email Templates](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration/default-email-templates.md)
- [Creating New Email Templates](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration/creating-new-email-templates.md)
- ['Reply Instructions' Email Template - 'Expression of Intent' Instructions](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration/reply-instructions-email-template-expression-of-intent-instructions.md)
- [Viewing Where Email Templates Are In Use](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration/viewing-where-email-templates-are-in-use.md)
- [Comparing & Merging Email Templates](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration/comparison-and-merging-of-email-templates.md)
- [Canned Response Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/email-template-configuration/canned-response-configuration-in-builder.md)
- [Custom Data and Custom Card Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration.md)
- [Creating Custom Data Fields](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration/creating-custom-data-fields.md)
- [Creating a Custom Card](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration/types-of-custom-cards.md)
- [Importing / Exporting Custom Cards](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration/importing-exporting-custom-cards.md)
- [Advanced Custom Cards](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration/super-flexible-cards.md)
- [Linking Custom Cards to Cases / Tickets / Actions](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration/linking-custom-cards-to-case-ticket-actions.md)
- [Quickfind with Custom Data – Configuration and Rules](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration/quickfind-with-custom-data-configuration-and-rules.md)
- [Extension Properties](https://docs.enate.net/enate-help/builder/builder-2021.1/custom-data-and-custom-card-configuration/extension-properties.md)
- [Schedules and Triggers](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers.md)
- [Schedule Setup](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/configuring-schedules.md)
- [Creating a Schedule Structure](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/configuring-schedules/creating-a-schedule-structure.md)
- [Creating a Schedule](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/configuring-schedules/creating-a-schedule.md)
- [Linking a Schedule to a Case](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/configuring-schedules/linking-a-schedule-to-a-case.md)
- [Schedule Behaviour for Auto-Launching Cases](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/schedule-behaviour-for-auto-launching-cases.md)
- [Triggers](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/frequency-based-triggers.md)
- [Creating a New Trigger](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/frequency-based-triggers/creating-a-new-trigger.md)
- [Editing an Existing Trigger](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/frequency-based-triggers/editing-an-existing-trigger.md)
- [Viewing Cases Launched by Triggers in Work Manager](https://docs.enate.net/enate-help/builder/builder-2021.1/schedules-and-frequency-based-triggers/frequency-based-triggers/viewing-cases-launched-by-triggers-in-work-manager.md)
- [Shared, Standardised Settings – ‘Flavours’](https://docs.enate.net/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours.md)
- [Due Date Flavours](https://docs.enate.net/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours/due-date-flavours.md)
- [Allocation Flavours](https://docs.enate.net/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours/allocation-flavours.md)
- [General Settings Flavours (Action Only)](https://docs.enate.net/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours/general-settings-flavours-action-only.md)
- [Follow Up Settings](https://docs.enate.net/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours/follow-up-settings.md)
- [Exception Activities – Creating and Cloning New Flavours](https://docs.enate.net/enate-help/builder/builder-2021.1/shared-standardised-settings-flavours/exception-activities-creating-and-cloning-new-flavours.md)
- [Case and Ticket Configuration Validation](https://docs.enate.net/enate-help/builder/builder-2021.1/case-and-ticket-configuration-validation.md)
- [Approval Flows](https://docs.enate.net/enate-help/builder/builder-2021.1/approval-flows.md)
- [Integrations - Marketplace](https://docs.enate.net/enate-help/builder/builder-2021.1/integrations-marketplace.md)
- [User Management](https://docs.enate.net/enate-help/builder/builder-2021.1/user-management.md)
- [Service Agents](https://docs.enate.net/enate-help/builder/builder-2021.1/user-management/service-agents.md)
- [Robots](https://docs.enate.net/enate-help/builder/builder-2021.1/user-management/robots.md)
- [Self Service Users](https://docs.enate.net/enate-help/builder/builder-2021.1/user-management/employees.md)
- [User Groups & Data Permissions](https://docs.enate.net/enate-help/builder/builder-2021.1/user-management/user-groups.md)
- [User Roles & Feature Access](https://docs.enate.net/enate-help/builder/builder-2021.1/user-management/user-roles-and-feature-access.md)
- [Application Credentials](https://docs.enate.net/enate-help/builder/builder-2021.1/user-management/application-credentials.md)
- [Working Calendar Management](https://docs.enate.net/enate-help/builder/builder-2021.1/working-calendar-management.md)
- [Adding Localizations](https://docs.enate.net/enate-help/builder/builder-2021.1/adding-localisations.md)
- [Viewing Deleted Items](https://docs.enate.net/enate-help/builder/builder-2021.1/user-dropdown.md)
- [System-Wide Settings](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings.md)
- [General Settings](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/general-settings.md)
- [Defect Parties](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/defect-parties.md)
- [File Tags](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/file-tags.md)
- [Office 365 Integration](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/office-365-integration.md)
- [Suppliers](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/suppliers.md)
- [Queues](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/queues.md)
- [Contact Tags](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/contact-tags.md)
- [Departments](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/departments.md)
- [Locations](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/locations.md)
- [Cost Centers](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/cost-centers.md)
- [Password Policy](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/password-policy.md)
- [Custom Content Security Policy Settings](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/custom-content-security-policy-settings.md)
- [SSO Settings](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/sso-settings.md)
- [Approval Settings](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/approval-settings.md)
- [Privacy Policy Display](https://docs.enate.net/enate-help/builder/builder-2021.1/system-wide-settings/privacy-policy-display.md)
- [Maximum Limits in Enate](https://docs.enate.net/enate-help/builder/builder-2021.1/maximum-limits-in-enate.md): Understanding Enate's Data Limits
- [Useful Links](https://docs.enate.net/enate-help/builder/builder-2021.1/useful-links.md)
- [Validation Codes](https://docs.enate.net/enate-help/builder/builder-2021.1/validation-codes.md)
- [Administration](https://docs.enate.net/enate-help/builder/builder-2021.1/administration.md)
- [Enate System Setup Requirements / Whitelisting](https://docs.enate.net/enate-help/builder/builder-2021.1/administration/setup-requirements.md): Technical requirements recommended as part of setting up your organisation to use an Enate instance.
- [Binary Data Storage Options - 'Bring Your Own Bucket'](https://docs.enate.net/enate-help/builder/builder-2021.1/administration/binary-data-storage-options-bring-your-own-bucket.md)
- [Files: Anti-Malware Scanning](https://docs.enate.net/enate-help/builder/builder-2021.1/administration/files-anti-malware-scanning.md)
- [Activities Audited in Enate](https://docs.enate.net/enate-help/builder/builder-2021.1/administration/activities-audited-in-enate.md)
- [2021.1 Engine Descriptions](https://docs.enate.net/enate-help/builder/builder-2021.1/administration/2021.1-engine-descriptions.md)
- [Open Source Components](https://docs.enate.net/enate-help/builder/builder-2021.1/administration/open-source-components.md)
- [SSO Configuration](https://docs.enate.net/enate-help/builder/builder-2021.1/administration/sso-configuration.md)


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