Merging Ticket Improvements

We have made it easier to use the 'Merge' feature in Enate. This feature lets you merge existing work items together so that queries which arrived separately - but should in fact be processed together - can be processed as one work item.

Now when you select a work item to merge a Ticket with, you'll be shown the customer/contract/service and reference ID of the work item to help you find the right items you want to merge more quickly and more easily.

Additionally, the system will alert you if you are choosing to merge a Ticket with a work item that is from a different company just as an extra check-step, but you can still proceed with merging.

When choosing to close 'Other work items' when merging, we've also added the option to 'Select All' of the options shown.

Watch this video to find out more about how to use the merge feature.