> For the complete documentation index, see [llms.txt](https://docs.enate.net/whats-new/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager.md).

# Work Manager

- [New Page - Contact Management](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/new-page-contact-management.md): v2021.1
- [Scheduling Emails and Using the Outbox Page](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/scheduling-of-emails-and-the-outbox-page.md): v2021.1
- [Streamlining of States](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states.md): v2021.1
- [Case State Specifics](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states/case-state-specifics.md): v2021.1
- [Action State Specifics](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states/action-state-specifics.md): v2021.1
- [Ticket State Specifics](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states/ticket-state-specifics.md): v2021.1
- [Home Page Grid Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/home-page-grid-improvements.md): v2021.1
- [Improvements to Views](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/improvements-to-views.md): v2021.1
- [Enhancements to the Start Case Feature](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/enhancements-to-the-start-case-feature.md): v2021.1
- [Peer Review Action Enhancements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/peer-review-action-enhancements.md): v2021.1
- ['Trigger External API' Action Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/trigger-external-api-action-improvements.md): v2021.1. Details around how to configure actions to trigger external APIs, and how they will display in Work Manager for operational users.
- ['Wait for Sub-Cases to Complete' Action Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/wait-for-sub-cases-to-complete-actions-improvements.md): v2021.1
- [Improvements to 'ABBYY FlexiCapture' Actions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/improvements-to-abbyy-flexicapture-actions.md): v2021.1
- ['Send Email' and 'Send Email and Wait' Action Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/send-email-and-send-email-and-wait-action-improvements.md): v2021.1
- [Converting a Ticket into a Case Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/converting-a-ticket-into-a-case-improvements.md): v2021.1
- [Timeline Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/timeline-improvements.md): v2021.1
- [Further Work Manager Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/miscellaneous-changes.md): v2021.1


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