Change to Homepage Grid Display Rules

We've made some important changes in v2023.4 to how your home page grid displays data, to keep the Inbox focused on the work which needs doing. We've listened to your feedback and reverted primarily to the way the system behaved prior to recent logic changes we made which had results in items in a Wait and Resolved state show in the Inboxes. This pattern has now been removed.

The headline explanation of Grid display rules in your Home page is now as follows:

  • If it's assigned to you or one of your team members, or it's in a state of To Do or In Progress, you'll see it in the Inboxes.

  • Everything else, such as items in a Wait state, you'll find in the Owned Work views.

For a more detailed breakout of all scenarios, see the table below:

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