# Changes Overview - Older Versions

- [2023.5 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview.md)
- [Set Confidence Thresholds for your Integrations](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/set-confidence-thresholds-for-your-integrations.md)
- [Email Connector-level control over Email Integrations](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/email-connector-level-control-over-email-integrations.md)
- [Enhancements to Incoming Email Processing](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/enhancements-to-incoming-email-processing.md)
- [Rules when setting up WildCard Routes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/enhancements-to-incoming-email-processing/rules-when-setting-up-wildcard-routes.md)
- [Wildcard Email Routes - Runtime Scenarios](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/enhancements-to-incoming-email-processing/wildcard-email-routes-runtime-scenarios.md)
- [New Feature: Binary Data Storage Options - 'Bring Your Own Bucket'](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/new-feature-binary-data-storage-options-bring-your-own-bucket.md)
- [Enhanced Quickfind support for Internal References containing '.' decimal points](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/enhanced-quickfind-support-for-internal-references-containing-.-decimal-points.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.5-changes-overview/release-notes.md)
- [2023.4 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview.md)
- [New Feature: Approval Flows](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/new-feature-approval-flows.md)
- [New Integration: Auto-tagging email attachments](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/new-integration-auto-tagging-email-attachments.md)
- [New Feature: Link Tags](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/new-feature-link-tags.md)
- [EnateAI for IDP - Document Extraction](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/enateai-for-idp-document-extraction.md)
- [Document Extraction from AzureAI](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/enateai-for-idp-document-extraction/document-extraction-from-azureai.md)
- [New Integration: Document Data Extraction from Infrrd](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/new-integration-document-data-extraction-from-infrrd.md)
- [Change to Homepage Grid Display Rules](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/change-to-homepage-grid-display-rules.md)
- [New Feature: User Availability Insights](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/new-feature-user-availability-insights.md)
- [Enhancement: More Flexible Mandatory Data Fields](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/enhancement-more-flexible-mandatory-data-fields.md)
- [Enhancement: Further Advanced Search Capabilities](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/enhancement-further-advanced-search-capabilities.md)
- [Enhancement: Highlight Expiring Schedules](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/enhancement-highlight-expiring-schedules.md)
- [New Feature: Original Requester Contact Tag](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/new-feature-original-requester-contact-tag.md)
- [New Option for Email Processing](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/new-option-for-email-processing.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/release-notes.md)
- [2023.3 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview.md)
- [New Feature: User Roles](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/new-feature-user-roles.md)
- [New Feature: Embedded Reports](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/new-feature-embedded-reports.md)
- [New Integrations - EnateAI for Email](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/new-integrations-enateai-for-email.md)
- [New Data Capture Options](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/new-data-capture-options.md)
- [Views Page Enhancements & New Export Views to Excel Feature](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/views-page-enhancements-and-new-export-views-to-excel-feature.md)
- [Password Policy & SSO Setup in Builder](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/password-policy-and-sso-setup-in-builder.md)
- [Other Enhancements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/other-enhancements.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.3-changes-overview/release-notes.md)
- [2023.2 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview.md)
- [Move to Multi-Page Application](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/move-to-multi-page-application.md)
- [New Feature: Focus List](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/new-feature-focus-list.md)
- [Better Work Item Tracking Data](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/better-work-item-tracking-data.md)
- [New Marketplace Integrations](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/new-marketplace-integrations.md)
- [Ability to End a Case Early](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/ability-to-end-a-case-early.md)
- [Supporting Currencies](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/supporting-currencies.md)
- [Custom Card Localisation Option](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/custom-card-localisation-option.md)
- [File & Link Deletion on Files Tab](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/file-and-link-deletion-on-files-tab.md): You can now delete files of links in the Files Tab on Work Items. You can either do this individually by clicking on the menu on the right.
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.2-changes-overview/release-notes.md)
- [2023.1 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.1-changes-overview.md)
- [Conditionality Based on an Action's Checklist](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.1-changes-overview/conditionality-based-on-an-actions-checklist.md)
- [Bypassing Peer Reviews](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.1-changes-overview/bypassing-peer-reviews.md)
- [Ability to Merge Branches](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.1-changes-overview/ability-to-merge-branches.md)
- [Allocation Method Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.1-changes-overview/allocation-method-changes.md)
- [Plus Addressing Improvement](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.1-changes-overview/plus-addressing-improvement.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.1-changes-overview/release-notes.md)
- [2022.6 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview.md): An overview of the new features in v2022.6 of Enate
- [Improvements to Working Between Teams](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/improvements-to-working-between-teams.md)
- [New 'View All' Section on Email Inbox](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/new-view-all-section-on-email-inbox.md)
- [Handling of unprocessed emails](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/handling-of-unprocessed-emails.md): How to handle incoming emails which don't get auto-processed into a Ticket or Case.
- [Unprocessed Emails Further Specifics](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/handling-of-unprocessed-emails/unprocessed-emails-further-specifics.md)
- [Merging Ticket Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/merging-ticket-improvements.md)
- [Custom Card Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/custom-card-improvements.md)
- [Email Processing Logic Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/email-processing-logic-changes.md)
- [Plus Addressing](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/email-processing-logic-changes/plus-addressing.md)
- [Email Routes Page Adjustments](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/email-routes-page-adjustments.md)
- [RPA & OCR Integrations Moved to Marketplace](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/rpa-and-ocr-integrations-moved-to-marketplace.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/release-notes.md)
- [2022.5 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview.md): An overview of the new features in v2022.5 of Enate
- [Converting a Ticket into a Case Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/converting-a-ticket-into-a-case-improvements.md)
- [Bulk Create Enhancements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/bulk-create-enhancements.md)
- [Improved Linked Work Item Options](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/improved-linked-work-item-options.md)
- [Richer Checklist information](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/richer-checklist-information.md)
- [CHANGE TO EMAIL CONNECTOR - Fallback Email Route](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/change-to-email-connector-fallback-email-route.md)
- [Other Builder Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/other-builder-changes.md)
- [Application Credentials](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/application-credentials.md): New approach for granting access for integration into Enate
- [Preparations for Self Service](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/preparations-for-self-service.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.5-changes-overview/release-notes.md)
- [2022.4 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview.md): An overview of the new features in v2022.4 of Enate
- [New Email Views](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/new-email-views.md)
- [Ability to write draft emails](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/ability-to-write-draft-emails.md)
- [Other Email Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/other-email-improvements.md)
- [CHANGE IN BEHAVIOUR - automated Ticket acknowledgement](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/change-in-behaviour-automated-ticket-acknowledgement.md)
- [Send Automated Emails for Cases](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/send-automated-emails-for-cases.md)
- [Ability to Link Existing Work Items](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/ability-to-link-existing-work-items.md)
- [Improvements to Linking Work Items](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/improvements-to-linking-work-items.md)
- [Contact Tag Enhancements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/contact-tag-enhancements.md)
- [Work Reassigning Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/work-reassigning-improvements.md)
- [Enhancements to Views](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/enhancements-to-views.md)
- [Case Short Description Added to Actions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/case-short-description-added-to-actions.md)
- [Daylight Saving for Triggers](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/daylight-saving-for-triggers.md)
- [Incoming Email Routing Improvement](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/incoming-email-routing-improvement.md)
- [Other Enhancements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/other-enhancements.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.4-changes-overview/release-notes.md)
- [2022.3 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview.md): An overview of the new features in v2022.3 of Enate
- [Notifications Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/notifications-improvements.md)
- [Files Tab in Tickets, Actions & Cases](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/files-tab-in-tickets-actions-and-cases.md)
- [Time Tracker Card Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/time-tracker-card-improvements.md)
- [Timeline Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/timeline-improvements.md)
- [Auto-creating External Contacts](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/auto-creating-external-contacts.md)
- [Other Work Manager Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/other-work-manager-changes.md)
- [Improvements to Contact Tags](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/improvements-to-contact-tags.md)
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.3-changes-overview/release-notes.md): This section contains the change log and information about known issues, breaking changes, API changes and the data warehouse for v2022.3.
- [2022.2 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview.md): An overview of the new features in v2022.2 of Enate
- [Work Manager Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/work-manager-changes.md)
- [Searching for Files in Quickfind](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/work-manager-changes/searching-for-files-in-quickfind.md)
- [Deleting an Email Attachment](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/work-manager-changes/deleting-an-email-attachment.md)
- [Updates to Ticket](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/work-manager-changes/updates-to-ticket.md)
- [New Homepage Grid Columns](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/work-manager-changes/new-homepage-grid-columns.md)
- [Further Work Manager Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/work-manager-changes/further-work-manager-changes.md)
- [Builder Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes.md)
- ['Global' Agent option](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes/global-agent-option.md)
- [Localisation Configuration Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes/localisation-configuration-improvements.md)
- [Graph API Mailbox Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes/graph-api-mailbox-improvements.md)
- [Option to exclude local checklist when cloning a Case](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes/option-to-exclude-local-checklist-when-cloning-a-case.md)
- [Further Builder Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes/further-builder-changes.md)
- [Dashboarding Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes/dashboarding-improvements.md)
- ['Per Connector' Email Deduplication Option](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/builder-changes/per-connector-email-deduplication-option.md): New option to allow for more split out 'silos' in which to check for duplicate emails, to support business models where same email is explicitly sent to multiple business areas for multiple work items
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/release-notes.md): This section contains the change log and information about known issues, breaking changes, API changes and the data warehouse for v2022.2.
- [2022.1 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.1-changes-overview.md): An overview of the new features in v2022.1 of Enate
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.1-changes-overview/release-notes.md): This section contains the change log and information about known issues, breaking changes, API changes and the data warehouse for v2022.1.
- [2021.2 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.2-changes-overview.md): An overview of the new features in v2021.2 of Enate
- [Working with Linked Work Items](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.2-changes-overview/working-with-linked-work-items.md): v2021.2
- [Sharing Emails between Linked Work Items](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.2-changes-overview/sharing-emails-between-linked-work-items.md): v2021.2
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.2-changes-overview/release-notes.md): This section contains the change log and information about known issues, breaking changes, API changes and the data warehouse for v2021.2.
- [2021.1 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview.md): An overview of the new features in Enate v2021.1.
- [Work Manager](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager.md)
- [New Page - Contact Management](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/new-page-contact-management.md): v2021.1
- [Scheduling Emails and Using the Outbox Page](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/scheduling-of-emails-and-the-outbox-page.md): v2021.1
- [Streamlining of States](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states.md): v2021.1
- [Case State Specifics](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states/case-state-specifics.md): v2021.1
- [Action State Specifics](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states/action-state-specifics.md): v2021.1
- [Ticket State Specifics](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/streamlining-of-states/ticket-state-specifics.md): v2021.1
- [Home Page Grid Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/home-page-grid-improvements.md): v2021.1
- [Improvements to Views](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/improvements-to-views.md): v2021.1
- [Enhancements to the Start Case Feature](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/enhancements-to-the-start-case-feature.md): v2021.1
- [Peer Review Action Enhancements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/peer-review-action-enhancements.md): v2021.1
- ['Trigger External API' Action Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/trigger-external-api-action-improvements.md): v2021.1. Details around how to configure actions to trigger external APIs, and how they will display in Work Manager for operational users.
- ['Wait for Sub-Cases to Complete' Action Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/wait-for-sub-cases-to-complete-actions-improvements.md): v2021.1
- [Improvements to 'ABBYY FlexiCapture' Actions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/improvements-to-abbyy-flexicapture-actions.md): v2021.1
- ['Send Email' and 'Send Email and Wait' Action Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/send-email-and-send-email-and-wait-action-improvements.md): v2021.1
- [Converting a Ticket into a Case Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/converting-a-ticket-into-a-case-improvements.md): v2021.1
- [Timeline Improvements](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/timeline-improvements.md): v2021.1
- [Further Work Manager Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/miscellaneous-changes.md): v2021.1
- [Builder](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder.md)
- [Service Matrix Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/service-matrix-changes.md): v2021.1
- [New Case Configuration Features](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-case-configuration-features.md): v2021.1
- [New Ticket Configuration Features](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-ticket-configuration-features.md): v2021.1
- [New Screen - Service Line Information](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information.md): v2021.1
- [Creating New Ticket Types in a Service Line](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information/creating-new-ticket-types-in-a-service-line.md): v2021.1
- [Creating New Case Types in a Service Line](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information/creating-new-case-types-in-a-service-line.md): v2021.1
- [Creating New Action Types in a Service Line](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information/creating-new-action-types-in-a-service-line.md): v2021.1
- [Using multiple Case process for a Single Trigger](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/using-multiple-case-process-for-a-single-trigger.md): v2021.1
- [User Groups & Permissions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/user-groups-and-permissions.md): v2021.1
- [Setting Permissions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/user-groups-and-permissions/setting-permissions.md): v2021.1
- [Migration of Existing Permissions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/user-groups-and-permissions/migration-of-existing-permissions.md): v2021.1
- [Improvements to Editing Steps for a Case Type](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/improvements-to-editing-steps-for-a-case-type.md): v2021.1
- [Showing Deleted Items](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/showing-deleted-items.md): v2021.1
- [Viewing Activity History](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/viewing-activities-history.md): v2021.1
- [Viewing Cases Linked to a Schedule](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/viewing-cases-linked-to-a-schedule.md): v2021.1
- [Cloning Objects](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/cloning-processes-from-different-service-lines.md): v2021.1
- [Easier Adding of Ticket Categories](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/easier-adding-of-ticket-categories.md): v2021.1
- [Easier Copying of Data](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/easier-copying-of-data.md): v2021.1
- [Adding New Contact Tags](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/untitled-4.md): v2021.1
- [Grouping Companies under a Parent Company](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/untitled-3.md): v2021.1
- [External Contact Scoping](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/external-contact-scoping.md): v2021.1
- [Easier Viewing of Cases Linked to a Schedule](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/easier-viewing-of-cases-linked-to-a-schedule.md): v2021.1
- [Further Builder Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/changes-since-preview-release.md): v2021.1
- [Overview of Enate Online Help](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/enate-online-help.md): A quick intro to our new, fully online, help documentation.
- [Release Notes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/release-notes.md): This section contains the change log and information about known issues, breaking changes, API changes and the data warehouse for builds all 2021.1 builds.
- [2020.1 Changes Overview](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2020.1-changes-overview.md): v2020.1


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