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You are now able to clone processes from different service lines. Processes from a different Case type will be highlighted in grey with a yellow border in the clone popup.
You are now also able to easily clone Customers, Contracts, Services, Service Lines, Case Types, Action Types, Ticket Types and Calendars by clicking on the Clone button:
This will clone all of the object's settings apart from its name. You are able to make changes to any of the settings once the object has been cloned.