> For the complete documentation index, see [llms.txt](https://docs.enate.net/whats-new/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/cloning-processes-from-different-service-lines.md).

# Cloning Objects

v2021.1

## Cloning Processes from Different Service Lines

You are now able to clone processes from different service lines.  Processes from a different Case type will be highlighted in grey with a yellow border in the clone popup.

![](https://1296463846-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MMq3QmswWRu5qbijFN8%2F-MXlgXvp7S6OPwB1nN14%2F-MXlgo2SacwSX1Ecu4Jq%2Fimage.png?alt=media\&token=093460fe-6321-4a28-9c98-32871615c561)

## Cloning Objects

You are now also able to easily clone Customers, Contracts, Services, Service Lines, Case Types, Action Types, Ticket Types and Calendars by clicking on the Clone button:

![](https://1296463846-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MMq3QmswWRu5qbijFN8%2F-MXlkXiURvy12vHiYgP-%2F-MXlknE5qzLHid15HHTv%2Fimage.png?alt=media\&token=88a925d9-8b26-4ef2-af21-3208199d3065)

This will clone all of the object's settings apart from its name. You are able to make changes to any of the settings once the object has been cloned.


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