What's New in Enate
Hi, and welcome to the 'What's New' section of Enate Help, where you can catch up on all the recent features and enhancements we've been adding to Enate. In the following sections you'll see explainers for the features which you get with each new version, as well as detailed release notes for any bug fixes and smaller enhancements.

Latest Release Overview - v2022.3

With this latest release we're focusing on two main themes to make your Work Manager slicker and more productive.
  • Notifications - we've given our notifications a major overhaul, providing operations users and Team Leaders lots more features and fine-tuning options so they're actively kept informed about activity on the Tickets, Actions and Cases they're interested in.
  • Work Item Productivity - We've taken on board feedback about adding more features in this area with enhancements to your timeline, time tracker and in particular to File Management for your Tickets, Actions and Cases.
You can check out all these updates in more detail in the v2022.3 Changes Overview section:

Recent Releases

Our recent releases have contained a mix of security & stability enhancements and some Work Manager key usability improvements like Quickfind for Files, sensitive File removal and Global Service Agents. We've also added features to improve working with multiple linked work items & communications across different areas of your business. You can take a look at these changes in our 2022.2 Changes and 2021.2 Changes sections.
If you're running on an earlier version of Enate right now you might want to check out some of the important changes we made in version 2021.1, where we added a number of enhancements to Work Manager, to Builder and to our API/Webhook capabilities. You can take a look at all of these new features via the link below:
While this 'What's New' section will keep you up to date on all the recent additions to Enate, it's not a comprehensive source of all of Enate's features. For a fuller picture, you should check out the main Enate Help section.
One further note: This information on recent Work Manager enhancements is also available in a number of different languages - see the language dropdown at the top of the nav section here to view localised explainers.