# Updates to Ticket When a Ticket has been launched by the receipt of an incoming email, an automatic acknowledgement email will be sent, confirming the receipt of the original email and confirming the creation of a Ticket as a result of receiving the email. Additionally the original email included as part of the confirmation, retaining all original formatting. This helps to resolve a couple of the format display issues people may have been seeing on the auto-confirmation mails when a new Ticket gets created. ![](/files/uBI0PlEfELrO5f6zi5Ye) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.2-changes-overview/work-manager-changes/updates-to-ticket.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.