Updates to Ticket

When a Ticket has been launched by the receipt of an incoming email, an automatic acknowledgement email will be sent, confirming the receipt of the original email and confirming the creation of a Ticket as a result of receiving the email. Additionally the original email included as part of the confirmation, retaining all original formatting. This helps to resolve a couple of the format display issues people may have been seeing on the auto-confirmation mails when a new Ticket gets created.