> For the complete documentation index, see [llms.txt](https://docs.enate.net/whats-new/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/send-email-and-send-email-and-wait-action-improvements.md).

# 'Send Email' and 'Send Email and Wait' Action Improvements

v2021.1

Send Email Actions involve the user sending out an email. Send Email and Wait Actions involve the user sending an email and waiting for a response.

Please note that if an invalid To, CC or BCC email address is used, the system generated email for the Send Email/Send Email and Wait Action will fail to send. In order to correct this, the user will need to correct the email address and add the email body manually. They should also contact their system administrator to alert them about the issue so that they can correct the email address to prevent future email failure.

Send Email and Send Email and Wait Action emails will appear as 'Cancelled' in the timeline when a user cancels it (it can be cancelled from the timeline and from the outbox), or if no contact has been set.

![](https://1296463846-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8xJkS0SKlesb8bmVBtGc%2Fuploads%2FuABfwbUfVspXyPl94mk0%2Fimage.png?alt=media\&token=90e93ba0-6191-4092-9cd9-32a2414aa2bc)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/work-manager/send-email-and-send-email-and-wait-action-improvements.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.