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'Send Email' and 'Send Email and Wait' Action Improvements
Send Email Actions involve the user sending out an email. Send Email and Wait Actions involve the user sending an email and waiting for a response.
Please note that if an invalid To, CC or BCC email address is used, the system generated email for the Send Email/Send Email and Wait Action will fail to send. In order to correct this, the user will need to correct the email address and add the email body manually. They should also contact their system administrator to alert them about the issue so that they can correct the email address to prevent future email failure.
Send Email and Send Email and Wait Action emails will appear as 'Cancelled' in the timeline when a user cancels it (it can be cancelled from the timeline and from the outbox), or if no contact has been set.