Other Work Manager Changes

Ability to edit the title of a Case

We have added the option to edit the short description of a Case in Work Manager.

If the new 'Allow Title Change' option has been set in the Case Info screen in Builder, it will be possible for Work Manager users to edit the short description of a Case.

This is the title that will then appear at the top of the Case's tab.

This is the title that will also appear in the 'Title' column of the homepage grid.

Action Title Changes

In conjunction with this, if the short description of the Action's Case has been edited, the title of the Action that will appear at the top of the Action's tab will now be made up of the Case's short description and the Action's title.

This is also the title that will also appear in the 'Title' column of the homepage grid.

Ability to unassign work items in Resolved state

Users are now able to unassign work items in any state, including in Resolved (with the one exception to this being 'Closed').

Option not to send any auto-generated Ticket emails

Users are now able to select not to send ANY auto-generated emails for Tickets out to a specific email address if it's included as a To, CC or BCC address. This can be done from the 'Blocked Email Addresses' tab by selecting the new 'Disable all auto-generated emails to this address' option. Previously, a feature to avoid sending such emails out to specific addresses was only available at the point of Ticket creation - this new option extends this capability to cover all scenarios within a Ticket.