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Builder
Here are the articles in this section:
Service Matrix Changes
New Case Configuration Features
New Ticket Configuration Features
New Screen - Service Line Information
Using multiple Case process for a Single Trigger
User Groups & Permissions
Improvements to Editing Steps for a Case Type
Showing Deleted Items
Viewing Activity History
Viewing Cases Linked to a Schedule
Cloning Objects
Easier Adding of Ticket Categories
Easier Copying of Data
Adding New Contact Tags
Grouping Companies under a Parent Company
External Contact Scoping
Easier Viewing of Cases Linked to a Schedule
Further Builder Changes
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