# Builder

- [Service Matrix Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/service-matrix-changes.md): v2021.1
- [New Case Configuration Features](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-case-configuration-features.md): v2021.1
- [New Ticket Configuration Features](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-ticket-configuration-features.md): v2021.1
- [New Screen - Service Line Information](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information.md): v2021.1
- [Creating New Ticket Types in a Service Line](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information/creating-new-ticket-types-in-a-service-line.md): v2021.1
- [Creating New Case Types in a Service Line](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information/creating-new-case-types-in-a-service-line.md): v2021.1
- [Creating New Action Types in a Service Line](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/new-screen-service-line-information/creating-new-action-types-in-a-service-line.md): v2021.1
- [Using multiple Case process for a Single Trigger](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/using-multiple-case-process-for-a-single-trigger.md): v2021.1
- [User Groups & Permissions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/user-groups-and-permissions.md): v2021.1
- [Setting Permissions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/user-groups-and-permissions/setting-permissions.md): v2021.1
- [Migration of Existing Permissions](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/user-groups-and-permissions/migration-of-existing-permissions.md): v2021.1
- [Improvements to Editing Steps for a Case Type](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/improvements-to-editing-steps-for-a-case-type.md): v2021.1
- [Showing Deleted Items](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/showing-deleted-items.md): v2021.1
- [Viewing Activity History](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/viewing-activities-history.md): v2021.1
- [Viewing Cases Linked to a Schedule](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/viewing-cases-linked-to-a-schedule.md): v2021.1
- [Cloning Objects](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/cloning-processes-from-different-service-lines.md): v2021.1
- [Easier Adding of Ticket Categories](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/easier-adding-of-ticket-categories.md): v2021.1
- [Easier Copying of Data](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/easier-copying-of-data.md): v2021.1
- [Adding New Contact Tags](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/untitled-4.md): v2021.1
- [Grouping Companies under a Parent Company](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/untitled-3.md): v2021.1
- [External Contact Scoping](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/external-contact-scoping.md): v2021.1
- [Easier Viewing of Cases Linked to a Schedule](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/easier-viewing-of-cases-linked-to-a-schedule.md): v2021.1
- [Further Builder Changes](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2021.1-changes-overview/builder/changes-since-preview-release.md): v2021.1


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