2022.5 Changes Overview
An overview of the new features in v2022.5 of Enate
In this latest release we've added a few enhancements while we work on the upcoming Self Service release. These are focussed on improving how you can deal with Work items, for example slicker transition from Ticket to Case, and giving more flexibility when creating linked items.
We've added in some Builder improvements too which focus on better support for incoming emails. Plus we've created a brand new way that 3rd party system can integrate with Enate via Application Credentials. Check out this video overview of some these changes..
Check out these new features in more detail in the sections below..
New Work Manager Features
Converting Ticket to Case - quicker more direct promoting of Tickets into Cases
Bulk Create - you can now download the Ticket & Case templates direct from the upload screen
More Flexible Linked Work Item creation - more choice on data to copy into Linked work items, and support for Linked tickets without contacts.
Improved Checklists - audit information now displayed for each check
New Builder Features
Email Connector Fallbacks - reduce the number of unprocessed incoming mail with fallback routes for each Connector's primary email.
Note: This change may impact your ongoing configuration of Email Connectors - please read the detailed notes on this feature adjustment.
Restore Retired versions of Ticket & Case processes to quickly build back previous models for processes.
Email Routing by sender Company - reduce the email routing rules needed for larger clients.
Integration Improvements
Application Credentials - New method for 3rd party systems to integrate with Enate via APIs.
Release Notes...
You can check out a list of the new Features, Enhancements & Bug Fixes we've included in this release in the following sections. For a more extensive list of changes including API changes, Data Warehouse Changes and any Breaking changes, see the dedicated RELEASE NOTES section.
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