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'Wait for Sub-Cases to Complete' Action Improvements
Once a Sub-Case has been launched (either manually or through a 'Start Case' Action), a ‘Wait for Sub-Cases to Complete’ Action will move into a state of 'Waiting' for all currently running Sub-Cases within a Case to reach completion before allowing the Case to complete.
Once the Sub-Case is completed, the 'Wait for Sub-Cases to Complete' Action will close automatically.
If a Sub-Case has not been launched but a ‘Wait for Sub-Cases to Complete’ Action HAS been launched, the ‘Wait for Sub-Cases to Complete’ Action will enter a 'To Do' state and be assigned to a Queue.
If the Action is not in 'Wait for Sub-Cases to Complete' state and the Sub-Case for which it is waiting has been completed, a message will appear as 'Sub-Case is completed in the Info Card.
If the Sub-Case is not yet launched and if you try to set the Action to 'Waiting for Sub-Case to Complete', the Action will close as there is no Sub-Case launched.
If you try to manually Resolve a ‘Wait for Sub-Case to Complete’ Action, the system will inform you that the main Case will no longer wait for Sub-Case completion before it completes itself.