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2020.1 Changes Overview
This is your one stop shop for learning about how to use Enate v2020.1. Learning about Enate breaks out into a few different areas, depending on what you're interested in..
This document highlights the updates and changes in functionality between v2020.1 and v2019.5 of Enate.
Enate Delta Document v2019.5 - v2020.1 .pdf
Wanting to get up to speed with mapping and running your business processes in Enate? Check out the Builder help section here:
Enate v2020.1 Builder Handbook.pdf
Work Manager is Enate's operations environment where service agents, Team Leads and Operations Managers go to manage and deliver service. In this section you'll find lots of explainers and videos teaching you how to use the software day-to-day.
Enate's Work Manager Help is available in 9 languages including Spanish, French, German, Brazilian Portuguese, Russian, Polish, Hungarian & Romanian:
Enate EN v2020.1 Work Manager Handbook.pdf
This document details how any modifications to how Enate APIs are called.
Enate v2020.1 API Changes.pdf
See the document below for any feature changes in v2020.1 which may result in breaking changes in your implementation.
Enate v2020.1 Breaking Changes.pdf
Here's a document which gives you an overview of the tables in the Data Warehouse Database for Enate version 2020.1. The document is there to support Developers/Analysts querying the Enate warehouse for MI, to help them understand how the tables join and where/how data is stored.
Enate v2020.1 Warehouse Database Data Dictionary.pdf