Move to Multi-Page Application
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With the new version 2023.2 of Enate, we've made a change to how the system opens up links to new items in Work Manager. Previously, when you've clicked on a link, for example to open a Ticket or Action from your homepage, or to open up your Email Inbox page, this opened in a new tab under the orange header bar.
With version 2023.2, we're removing this approach and making Work Manager a Multi-Page Application. Instead of the in-product tabs, you'll see that when you click on a link, a new browser tab will open up to show that content, so each section will display on its own dedicated browser tab. Check out this video for an explanation:
There's a few useful things you can do with this multi-page approach to help with day-to-day working:
You can now have two tabs open simultaneously side by side, letting you, for example have your Email Inbox open at the same time as viewing a ticket or action, letting you read mails without swapping between screens.
You can easily share links to specific Work Items between team members - if you've got a ticket, action or case open and you want to point another team member to it, you can just copy the URL and send it to them - when they open the link it will take them straight to that work item. You'll be able to see the Work Item reference in the Browser tab which opens.
If you'd rather not open all your new links in new browser tabs, you can simply go to your user settings and swap for a different approach - displaying the link's contents on the same broswer tab. In your settings you'll see the 'Open Links in New Browser tab' option. Switch that to OFF (this is set to ON by default for users), and save your change.
Now, when you click on links, you'll see that the new content displays in your current browser tab.
Note: you've still always got the option of opening the link in a new browser tab by holding down the Ctrl or Cmd button on your keyboard when clicking the link.
Other things to note working with this different tab approach:
You can use your browser's back and forward buttons to navigate back to screens that you were previously on.
The 'Recently accessed' list from your navigation section is a useful way re-find work that you've been looking at recently.
You can even use your new Focus List feature to put together a list of work items that you want to concentrate on, perhaps as part of a focussed daily to-do list.
