> For the complete documentation index, see [llms.txt](https://docs.enate.net/whats-new/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/merging-ticket-improvements.md).

# Merging Ticket Improvements

We have made it easier to use the 'Merge' feature in Enate. This feature lets you merge existing work items together so that queries which arrived separately - but should in fact be processed together - can be processed as one work item. 

Now when you select a work item to merge a Ticket with, you'll be shown the customer/contract/service and reference ID of the work item to help you find the right items you want to merge more quickly and more easily.

<figure><img src="https://1296463846-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8xJkS0SKlesb8bmVBtGc%2Fuploads%2Ff5YGXShkJkb3Enr5jdVH%2Fimage.png?alt=media&amp;token=39c0653b-28c9-4744-8105-7003955cf5cb" alt=""><figcaption></figcaption></figure>

Additionally, the system will alert you if you are choosing to merge a Ticket with a work item that is from a different company just as an extra check-step, but you can still proceed with merging.

<figure><img src="https://1296463846-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8xJkS0SKlesb8bmVBtGc%2Fuploads%2FkJ7EaQI4hxNhNFp7hqYs%2Fimage.png?alt=media&amp;token=35e8ef4a-6574-43f7-8add-ed40133c77f0" alt=""><figcaption></figcaption></figure>

When choosing to close 'Other work items' when merging, we've also added the option to 'Select All' of the options shown.

Watch this video to find out more about how to use the merge feature.

{% embed url="<https://enate.cdn.spotlightr.com/watch/MTM2MTgzNg==>" %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2022.6-changes-overview/merging-ticket-improvements.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.