New Marketplace Integrations

With this new release of Enate, we have added a number of integrations to our Marketplace to help you build out your business landscape and automate your business processes with Enate at the heart of things. The Integrations made available in conjunction with v2023.2 focus on Email Analysis, allowing you to get more information about incoming emails, and automate some of the more time-consuming activitie related to incoming email assessment.

To get these set up, make sure you've first got the relevant features available to you from UiPath Communications Mining.

UiPath Communications Mining - Email Triage

This integration enables the automatic triaging and categorisation of Tickets, without agents having to do this manually, via UiPath Communications Mining.

Check out this video to find out more:

UiPath Communications Mining - Thank You Email Evaluation

With this integration you can use UiPath Communications Mining to detect whether incoming emails to a resolved work item is purely a 'thank you' email and then automatically move the work item from a state To Do back into a state of Resolved instead of a user having to do this manually.

Watch this video to find out more:

UiPath Communications Mining - Sentiment Analysis

This integration allows you to use UiPath Communications Mining to analyse communications in incoming emails, for example to see if they are positive or negative, or about a certain subject, allowing you to auto-tag and categorise emails in a certain way according to how you've set the system up.

Check out this video to find out more: