Team Bar for Team Members
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On the right hand side of the is the Team Bar.
If you are a Team Member, the Team Bar shows you and your .
At the top of the Team Bar you can see the people in your team and, for each of them:
The amount of work they have outstanding (number in centre of pie-chart)
The due status of that work (i.e. Red/Amber/Green)
Their current availability status (available or offline)
You can see the availability status of your Team Members - so if they are online or offline.
The system tracks your active Enate browser session, and so is able to check if they are still logged into Enate.
An important point is that this available / offline status is for informational purposes only – it is not taken into account as part of any allocation rules - i.e. the ‘Who does it go to?’ settings.
You can filter the display of your team to show available / offline / all users.
You can sort your team members by work item status criteria including:
Least / Most Work (Total)
Least / Most Overdue (Amber)
Least / Most Overdue (Red)
Least / Most On Target (Green)
You can use this to help identify resources which are stretched and other team member who you may be able to share work out among to help balance workloads.
Free text search also allows for you to search for individual users from the list.
If you click on a team member, the grid and bar chart filters down to show only work items currently assigned to that user. The view can be closed to return to the standard bar chart view of all work items.
At the foot of the Team Bar you can see the amount of work which is sitting unassigned in the Queues you manage, grouped by Queue. This includes information about the amount of work in each Queue that is unassigned (the number in centre of pie-chart), as well as the due status of that work (i.e. Red/Amber/Green).
If you have unassigned work which is overdue – i.e. any red items in this section – you should be looking to deal with that situation.
