November 2025 Feature Wave
The November 2025 Feature Wave is the first in our new approach of how enhancements will be deployed. For a more detailed description of this, see the dedicated Feature Waves - An Overview article.
Feature Wave Approach - building the foundations for faster innovation
With this latest update to Enate, we're introducing a new approach for how we roll out system enhancements, which will now be done via 'Feature Waves'. The first of these is this November 2025 Feature Wave. Many of the changes in this first Feature Wave are the behind-the-scenes rearchitecting, although there are a small number of front-end items (see below for more information on those). Here's an overview explainer of the Feature Wave approach in general.
While this release includes some new functionality (see below), its main purpose is to lay the groundwork for more flexible, user-driven approach to updates. Over the past months, we’ve rearchitected the platform into a SaaS-based model. This change is essential because it allows us to:
Deliver updates more frequently and with less disruption.
Introduce features in beta first, so you can test and provide feedback.
Support parallel versions for APIs and integrations, giving you time to adapt.
Ensure every feature is stable and refined before full release.
Check out the more dedicated Feature Waves - An Overview article which describes these changes in more detail. For the specific front-end changes that are part of this first feature wave, see the section below and the additional feature-specific articles.
The November Feature Wave Changes in Detail
As mentioned above, most of the changes in the November 2025 Feature Wave are behind-the-scenes architectural changes, however there are still a number of changes to walk through:
New General Settings Options in Builder
We're adding to the control which Admins have over the system level settings by adding in a number of additional options to the General Settings section of Builder. This will allow for more autonomy and control over these settings without needing to contact the Enate Helpdesk, making things simpler and quicker to configure and maintain. Here's a complete list of all the new settings available in this section of Builder.
New Custom Content Security Policy
We’ve introduced a brand-new Custom Content Security Policy section in Builder’s System Wide Settings section. This feature lets you easily support your company’s CSP directives giving you full control over resource loading and boosting your security. It’s a smarter, more flexible way to keep your content safe.
See this link for a full list of CSP directives that can be configured.
New Embedded Reports
We’ve made two big enhancements to your embedded reporting options:
Firstly, we’re introducing a dedicated Email Feedback Report, so you’ll have all your customer feedback data in one easy-to-access place.
Additionally, the Email Sentiment Analysis Report is getting a boost with a new look and more importantly the addition of new graphs and charts designed to make insights on customer sentiment clearer and more actionable. It’s all about helping you understand your customers better at a glance.
New Way to Access Testing Mode
As part of changes in the November 2025 Feature Wave, we're changing the way users access 'Testing Mode' in Work Manager (This mode allows you to run Case & Ticket processes which are yet to be fully set live, allowing you to check their configurations are working as desired before they can production situations). Previously, Testing Mode was accessed via a link in the User Settings drop-down on the Work Manager homepage. This link is being removed, and users will now control whether you're running things in normal production mode or running in Test mode by accessing a different URL, one with the words '.test' added to the end of the domain name. To explain via an example:
If your Normal Enate URL is: https://acmecorp.enate.cloud/yourworkmanagerlink
Your Test Mode URL will be: https://acmecorp.enate.cloud.test/yourworkmanagerlink
Once you've typed the Testing Mode url into your browser, you'll be met with the standard looking login page for Work Manager. Once you're logged into the test mode URL, you'll see the same standard Testing Mode look to the page, with a 'Testing Mode' badge and red colored header bar.
Note: Everything in Testing Mode continues to operate as before, with access to testable versions of Cases, Tickets, Contacts etc.
Change to URL Format
With the release of this Feature Wave, we're making a change the format of the URL for Enate environment will now look slightly different. Please note that Production environments will automatically redirect to the new URL and so users should notice NO change in interaction. Also, this does not change the environment that users are working in. See below for an example of how the format change would look for 'acmecorp':
Old format: https://enate.cloud/acmecorp/workmanager
New format: https://acmecorp.enate.app/workmanager
For more information on this, see here.
Certificate Authentication support for SMTP
As part of this Feature Wave you will now be able to use an Authentication Certificate method with Office 365 SMTP as your email service for outgoing email connectors. This is to help our customers who may have been using SMTP Basic Authentication until now but will need to transition to a different authentication approach due to Microsoft's impending phasing out of SMTP Basic Authentication support.
Check out more details on your new options here
Help when trying to mail to another team's (Closed) Work Item
As part of this Feature Wave we've introduced a smarter way of working when you want to send an email through to a Work Item (usually when related work is being carried out by a team in another department) but you find that the Work Item you're wanting to send it to is now closed. The system now helps you out here by auto-detecting that your intended destination work item is closed. You'll be presented with a pop-up showing you active linked parent Work Items as alternatives instead while removing the closed Work Item from the list of options.
You'll have a further option of manually entering a recipient if no appropriate parent work items are still active. This change will help with smoother communication between teams when they're working in parallel on related items, and faster overall resolution. It’s all about keeping conversations flowing, even when some of the Work Items involved have already been completed.
Additional Changes
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