# November 2025 Feature Wave The November 2025 Feature Wave is the first in our new approach of how enhancements will be deployed. For a more detailed description of this, see the dedicated [**Feature Waves - An Overview** ](/whats-new/feature-waves-an-overview.md)article. #### Feature Wave Approach - building the foundations for faster innovation With this latest update to Enate, we're introducing a new approach for how we roll out system enhancements, which will now be done via 'Feature Waves'. The first of these is this November 2025 Feature Wave. Many of the changes in this first Feature Wave are the behind-the-scenes rearchitecting, although there are a small number of front-end items (see [**below**](#the-november-feature-wave-changes-in-detail) for more information on those). Here's an overview explainer of the Feature Wave approach in general. {% embed url="" %} While this release includes some new functionality (see below), its main purpose is to **lay the groundwork for more flexible, user-driven approach to updates**. Over the past months, we’ve rearchitected the platform into a **SaaS-based model**. This change is essential because it allows us to: * Deliver updates **more frequently and with less disruption**. * Introduce features in **beta first**, so you can test and provide feedback. * Support **parallel versions** for APIs and integrations, giving you time to adapt. * Ensure every feature is **stable and refined before full release**. Check out the more dedicated [**Feature Waves - An Overview**](/whats-new/feature-waves-an-overview.md) article which describes these changes in more detail. For the specific front-end changes that are part of this first feature wave, see the section below and the additional feature-specific articles. *** ## The November Feature Wave Changes in Detail As mentioned above, most of the changes in the November 2025 Feature Wave are behind-the-scenes architectural changes, however there are still a number of changes to walk through: * [**New options in General Settings section of Builder**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md) * [**New Custom Content Security Policy Settings**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/custom-content-security-policy-settings.md) * [**Enhanced Email Sentiment Report**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/email-sentiment-report-enhancements.md) * [**New Email Feedback Report**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-email-feedback-report.md) * [**New way of accessing Testing Mode**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/accessing-testing-mode.md) * [**Change to URL Format**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/change-to-url-format.md) * [**Certificate Authentication Support for SMTP**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/certificate-authentication-support-for-smtp.md) * [**Help when trying to mail to another team's (Closed) Work Item**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/help-when-trying-to-mail-to-another-teams-closed-work-item.md) * [**Displaying of Adapter Costs**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/adapter-costs-display-enhancement.md) * [**Warning Notifications when disabling AI Adapters**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/warning-notifications-when-disabling-an-ai-adapter.md) *** ### New General Settings Options in Builder We're adding to the control which Admins have over the system level settings by adding in a number of additional options to the **General Settings** section of Builder. This will allow for more autonomy and control over these settings without needing to contact the Enate Helpdesk, making things simpler and quicker to configure and maintain. Here's a complete list of all the new settings available in this section of Builder. * [Enable Websocket Integration](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#enable-websocket-integration) * [Maximum File Upload Size](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#maximum-file-upload-size) * [Additional BCC Address](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#additional-bcc-address) * [Override to Address](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#override-to-address) * [Override CC Address](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#override-cc-address) * [Override BCC Address](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#override-bcc-address) * [Maximum Session Duration](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#maximum-session-duration) * [Maximum Idle Duration](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#maximum-idle-duration) * [Company Logo](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#company-logo) * [Header Logo](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#header-logo) * [Favorite Logo](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-general-settings-options.md#favorite-logo) ### New Custom Content Security Policy We’ve introduced a brand-new [**Custom Content Security Policy**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/custom-content-security-policy-settings.md) section in Builder’s System Wide Settings section. This feature lets you easily support your company’s CSP directives giving you full control over resource loading and boosting your security. It’s a smarter, more flexible way to keep your content safe.
\ See this [**link**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/custom-content-security-policy-settings.md#supported-csp-directives) for a full list of CSP directives that can be configured. ### New Embedded Reports We’ve made two big enhancements to your embedded reporting options:
* Firstly, we’re introducing a dedicated [**Email Feedback Report**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/new-email-feedback-report.md), so you’ll have all your customer feedback data in one easy-to-access place. * Additionally, the [**Email** **Sentiment Analysis Report**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/email-sentiment-report-enhancements.md) is getting a boost with a new look and more importantly the addition of new graphs and charts designed to make insights on customer sentiment clearer and more actionable. It’s all about helping you understand your customers better at a glance. ### New Way to Access Testing Mode As part of changes in the November 2025 Feature Wave, we're changing the way users access '[**Testing Mode**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/accessing-testing-mode.md)' in Work Manager (This mode allows you to run Case & Ticket processes which are yet to be fully set live, allowing you to check their configurations are working as desired before they can production situations). \ \ Previously, Testing Mode was accessed via a link in the User Settings drop-down on the Work Manager homepage. This link is being removed, and users will now control whether you're running things in normal production mode or running in Test mode by accessing a different URL, one with the words '.test' added to the end of the domain name. To explain via an example: **If your Normal Enate URL is:** **Your Test Mode URL will be:** **.test**/yourworkmanagerlink Once you've typed the Testing Mode url into your browser, you'll be met with the standard looking login page for Work Manager. Once you're logged into the test mode URL, you'll see the same standard Testing Mode look to the page, with a 'Testing Mode' badge and red colored header bar. {% hint style="info" %} **Note: Everything in Testing Mode continues to operate as before, with access to testable versions of Cases, Tickets, Contacts etc.** {% endhint %} ### Change to URL Format With the release of this Feature Wave, we're making a change the format of the URL for Enate environment will now look slightly different. **Please note that Production environments will automatically redirect to the new URL and so users should notice NO change in interaction. Also, this does not change the environment that users are working in.** See below for an example of how the format change would look for 'acmecorp': Old format: **** New format: **** For more information on this, see [**here**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/change-to-url-format.md). ### Certificate Authentication support for SMTP As part of this Feature Wave you will now be able to use an [**Authentication Certificate**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/certificate-authentication-support-for-smtp.md) method with **Office 365 SMTP** as your email service for outgoing email connectors. This is to help our customers who may have been using SMTP Basic Authentication until now but will need to transition to a different authentication approach due to Microsoft's impending phasing out of SMTP Basic Authentication support. Check out more details on your new options [**here**](/whats-new/november-2025-feature-wave/november-2025-feature-wave/certificate-authentication-support-for-smtp.md)
### Help when trying to mail to another team's (Closed) Work Item As part of this Feature Wave we've introduced a smarter way of working when you want to send an email through to a Work Item (usually when related work is being carried out by a team in another department) but you find that the Work Item you're wanting to send it to is now closed.\ \ The system now helps you out here by auto-detecting that your intended destination work item is closed. You'll be presented with a pop-up showing you [active linked parent Work Items](/whats-new/november-2025-feature-wave/november-2025-feature-wave/help-when-trying-to-mail-to-another-teams-closed-work-item.md) as alternatives instead while removing the closed Work Item from the list of options.
You'll have a further option of manually entering a recipient if no appropriate parent work items are still active. This change will help with smoother communication between teams when they're working in parallel on related items, and faster overall resolution. It’s all about keeping conversations flowing, even when some of the Work Items involved have already been completed. ### Additional Changes * [Warning Notifications When Disabling an AI Adapter](/whats-new/november-2025-feature-wave/november-2025-feature-wave/warning-notifications-when-disabling-an-ai-adapter.md) * [Adapter Costs Display Enhancement](/whats-new/november-2025-feature-wave/november-2025-feature-wave/adapter-costs-display-enhancement.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.enate.net/whats-new/november-2025-feature-wave/november-2025-feature-wave.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.